Job Description
Come and join our exciting Reception team that is located in the stunning historic four-star hotel situated in 500 acres of beautiful parkland. We are part of No Ordinary Hospitality Management that have several sites across the UK including the St Mary’s Guild hall which is a heritage site located in Coventry city’s historic Cathedral Quarter. We serve fantastic customer service, delivering great value and personable service with incredible views and individual character and style. Although the checking in and out of guests is of course an important part of the job, this role entails so much more. You are integral to the hotel when it comes to delivering amazing customer service for our guests, which means you can make one of the biggest impressions and help make our guests feel welcome and at home. You will have the opportunity to make someone’s day – every day. Your primary objective is to create a fantastic and memorable experience for all our guests leaving them to want to come back again.
We are looking for an enthusiastic and energetic individual that will share the true passion of the ethos of No Ordinary Hospitality Management to help us deliver the best customer service. This will include shift patterns that may vary including evening shifts. Experience is desired but not essential as training will be given and we develop individuals to be the best they can be and help them along their career paths but personality and enthusiasm is a must.
WHAT WILL I BE DOING? AS A RECEPTIONIST YOU'LL...
· Must be able to work well individually and in a team
- The ability to work quick and calmly under pressure
- A passion to engage with guests and deliver exceptional customer service
- The ability to work evenings, weekends and bank holiday
- Greet look after our guests so they go home happy
- Maintain the highest standards of cleanliness and safety
- Work with our team to create a friendly atmosphere our guests will love
- Be a champion of brand standards
- Ensuring the smooth running of the shift
Schedule:
- 8 hour shifts
- Weekend work
- Evening shifts
Job Types: Full-time
WHAT DO I NEED?
It takes a mixture of ingredients to make the perfect drink, and our teams are no different. You’ll...
- Have a passion for hospitality (if you know, you know!)
- Have a great eye for detail
- Always give great service
- You’ll be a team player with bags of enthusiasm and a big smile
- You’ll take pride in your appearance, and proud to be the face of No Ordinary Hospitality
- You’ll feel comfortable in a fast-paced, busy environment
- Most of all, you’ll have a friendly, positive and proactive manner
What’s in it for you:
Not only will you get to work in an incredible history drenched building, but working for No Ordinary Hospitality Management gives you access to some great benefits:
- Staff discounts for overnight stays & private dining
- Birthday & Christmas gifts
- Awards & recognition
- Christmas day and boxing day off
- Free parking on site
- Go Ape Discounts
- Discounts at our retail outlets
- EAP Hospitality action
- Annual increase in annual leave up to 5 years
Why not check us out on social media? Search @coombeabbeyhotel on Facebook, Instagram or LinkedIn and find out what it's like to work with us and what amazing services we offer
Job Type: Full-time
Salary: £20,800.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
- Sick pay
Schedule:
Ability to commute/relocate:
- Coventry: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Reference ID: Receptionist