Hours – 35 hours a week
Location – Woolwich
Contract Type – TfL
Salary – circa £24,000
Overview of project/role
To manage and supervise the safe and efficient marshalling of passengers and vehicles within the North and South terminals (and across the roadways and access roads) to/from the vessels in both directions on each vessel docking when loading and unloading the Woolwich Ferries. To demonstrate the highest standards of TfL and WF customer service in line with existing standards in other areas of TfL transport operations. To work as part of a roster, Monday to Sunday, ensuring full compliance with legislative requirements and WF SMS, policies, plans and standard operating procedures for the safe and efficient landside operations of the Woolwich Ferry service; and to ensure Security or handover of the terminal areas at the start and end of the terminal operating shifts.
Key Accountabilities
Direct vehicles, pedestrians and cyclists onto and discharge from the vessels and in vehicle waiting areas.
Advise the ferry Captain/Mate of any predictable surge or overload on terminal capacity/capability situation and take positive steps to minimise such when it occurs.
Assist with the opening/closure of the Flood Defence Gates at the terminals when required.
Carry out daily cleaning and clearance duties within the terminal and waiting areas and access roads to/from the vessels.
Carry out inspections of passengers and vehicles in the terminal areas or on the access roads when instructed to do so by the Duty Operations Manager.
Report all suspicious items to the Duty Operations Manager as a pre-cursor to this event happening.
Immediately report accidents/incidents/emergencies/vehicle breakdowns or abandonments to the Duty Operations Manager, or his/her appointed Assistants or Deputies, in the terminal areas or on the access roads.
Act as the first point of contact with the General Public for complaints and comments and feed to Senior Deckhands and if urgent to the Duty Operations Manager.
Assist with the integration and operation of any new traffic control scheme at the terminals and on the access roads which may involve changes in control staff or systems of work in respect of marshalling or flow control.
Ensure all terminal areas are closed off and opened up in accordance with the WF Security Plan.
Skills, Knowledge & Experience
Awareness of site safety and Security issues and procedures.
Competent with the safe and efficient loading and unloading operations of a passenger/vehicle ferry, including marshalling and control of landside terminals and access roads.
Good verbal skills for dealing with customer complaints on the job.
Basic literacy and numeracy skills.
Able to use a computer and operate a body worn camera.
Ability to maintain event logs.
Ability to safely and efficient systematic loading and unloading of passengers and vehicles to/from the vessels and within terminal areas.
Experience of lone working and being part of a team.
Experience of taking immediate action in the event of emergencies or unusual situations developing in the landside terminals and access roads.
Experience of Security protocols and policies to apply to abnormal situations at all times.
Equality, diversity and inclusion
We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.
Application Process
Please apply using your CV and a covering letter. Word format preferred and do not include any photographs or images
Think carefully about the skills, knowledge and experience in the advert and cover this in your CV and cover letter.
The closing date for applications is 28/03/2023 @ 23:59. We may close this advert early if we receive a high volume of suitable applications.
Benefits
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the business area but mostly include:
- Final salary pension scheme
- Free travel for you on the TfL network
- A 75% discount on National Rail Season Ticket and interest free loan
- 30 days annual leave plus public and bank holidays
- Tax-efficient cycle-to-work programme
- Retail, health, leisure and travel offers
- Discounted Eurostar travel