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Operations Manager

Job Description

Operations Manager Catering - Tibshelf Motorway Service Area

Ever wondered what it's like working on a Motorway Service Area? Do you love being part of a fast moving, ever changing environment?

Rob, our Site Director at Tibshelf Services on the M1, have an amazing opportunity for an Operations Manager to join his team leading the most iconic brands in the UK today.

We are offering a competitive salary of up to £40,000 for the right candidate. As with any Customer facing role you will need to be fully flexible with your working patterns which will include weekends and bank holidays

So what does a Operations Manager role involve?

You will be leading a team to achieve success so it's vital you have a passion for developing and coaching at all levels. Engagement is key as you will be communicating with variety of people on a daily basis as this is a Customer facing role.

Energy is paramount as you will be supporting the Unit Managers in managing their teams to deliver the highest brand standards and customer service so we are looking for operational excellence in all you do.

Calm under pressure? Perfect as 2 days are never the same and there will be times when your team will really need your support and calming influence.

It goes without saying you will provide support to Rob our Site Director and guidance to your management teams to enable them to achieve and maximise the sites results.

We are all about people so if you believe you can really make a difference have an abundance of resilience and just love variety then please get in touch.

Our ideal candidate must have the following

• Proven experience of delivering operational excellence and managing teams in either multi-unit or multi-site customer facing businesses (preferably catering, hospitality or retail).
• Experience of and accountability for delivering business P&L financial targets.
• Team orientated - an advocate of leading your team from the front, creating drive and ambition within your teams to maximise development and opportunities of both the business and individuals.
• Strong communication skills with people at all levels of the business.
• Ability to work on own initiative, setting standards for others and measuring performance

Responsibilities:

• Operational Delivery; Support the Site Director in achieving operational targets across the whole site, ensuring a consistent delivery of products, service and brand standards are being delivered.
• Profit Delivery; Support the Site Director in achieving/exceeding the Site budgeted (or forecasted) Profit target, whilst supporting the management teams in achieving their individual unit performance.
• Customer Focus; Improve existing levels of service and create standards that deliver a quality customer experience every time, whilst monitoring service standards and providing feedback to the Site Director and teams as and when required.
• People Management; Responsible for the management of all unit managers within the brands that the site operates which includes; McDonald’s, Costa Coffee, WHSmith, Days Inn and Fresh Food Café and many more

BENEFITS Include:

• Roadchef Discount Card discounts from 15% to 70% for you and your family at all Roadchef MSA
• 32 days holiday paid pro rata increasing with service (includes 8 days Bank Holiday)
• Discounted Hotel stays at Days Inn for employees at Roadchef Sites
• Contributory pension after 3 months
• Free car parking
• Subsidised meals while on duty
• Recognition schemes at all levels
• On boarding plans designed for each role
• Structured career programs
• Employee Assistance helpline
• Access to Occupational Health support
• Mental health first aiders
• Great personal development opportunities

Who are we?

Roadchef Motorway Services, we may not be the biggest but we know we are one of the best. We have the best brands in the UK and are so proud of everything we do.

We are proud holders of the Gold - Investors in People status and recognised as one of the top 25 Best Big Companies to work for 2021.

Our mission is to "De-stress" and "Delight" Britain's road users. Every year we have 52 million visitors across our 30 sites, and our vision is To make Britain's roads a safer and happier place by elevating the mood of every road user.

Roadchef is an equal opportunity employer and as such we believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills and welcome applications from all individuals.

Job Types: Full-time, Permanent

Salary: Up to £40,000.00 per year

Benefits:

• Company pension
• Employee discount
• Free parking
• On-site parking
• Referral programme
• Store discount

Schedule:

• Day shift
• Holidays

Supplemental pay types:

• Yearly bonus

Ability to commute/relocate:

• Nottingham, DE55 5TZ: reliably commute or plan to relocate before starting work (required)

Experience:

• Operations management: 2 years (required)

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