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Our Role

To ensure the website reflects and enhances The White Company brand values.

The key deliverables of this job role are:

• Ensure excellent website standards within your product area
• Working with the Digital Trading Assistant Manager (Digital TAM) to ensure that Category launches/campaigns are reflected online
• Support the Digital TAM through sales and stock reporting
• Awareness and communication of relevant competitor activity
• Full understanding of the specific category product offer.

What you'll be doing

• Daily running of site
• Awareness of online shopping and competitive market within your product/category areas. Regular feedback on what is happening with the competition
• Report and feedback any availability issues to the Digital TAM
• Ensure excellent site standards at all times, in particular the use of banners, links, asset availability and landing page CTA’s
• Ensuring the customer journey is logical for ease of shopping and top nav optimised
• Ensure the taxonomy is correct and changes communicated to the content team
• Ensure product flags are updated and reflect current trading at all times, including bestselling, new arrivals, stock availability, product banners, online exclusives
• Ensure that products are launched on the website on time

• Supporting the Digital Trading Assistant Manager (Digital TAM)

  • Monitoring and analysing sales to aid decisions made by the Digital TAM, including highlights, lowlights and best sellers
  • Support the Digital TAM in the creation and publish of any weekly trading documentation
  • With clear guidance from the Digital TAM for each key launch/campaign, ensure the Category strategy is reflected online
  • Creation of briefs incorporating content and merchandising requirements to production teams
  • Supporting the Digital TAM in their trading area generally

• Key Measures/KPI’s

  • Sales against operating plan
  • Site Standards
  • Support for the Digital TAM

The skills & experience that you’ll need

• Able to communicate effectively, work well within a team and have a pro-active, ‘can-do’ attitude
• Ability analysing and reporting information
• Can work on their own initiative as well as part of a team.
• Attention to detail and the ability to work under pressure and within deadlines are essential
• A good grasp of Microsoft word and excel
• Ability to develop relationships with appropriate areas with Multichannel and within the wider business
• Confidence in understanding data and reporting.
• Knowledge and passion about online and multi-channel retail and customer experience

What we’ll offer you

At The White Company, we value our employees for always going the extra mile for every one of our customers; we reward this with great benefits and competitive salaries.

• Discount -Up to 50% discount (dependent on contract type)
• Holiday – 23 days rising to 25 with length of service
• Holiday Buy – opportunity to buy up to an additional 5 days holiday
• 10% Bonus Potential - In addition to our competitive salaries, all our permanent employees are entitled to join a discretionary bonus scheme.
• Perkplace Benefits Platform – offering a variety of discounts across wellbeing and lifestyle
• Wagestream Money Management app - access to Wagestream gives you power over your pay and supports financial wellbeing
• Continued Development – we offer structured support from our own in house Learning and Development Hub
• Pension Scheme
• Life Assurance

Additional Benefits

• Fruit basket daily
• Tea and coffee provided
• Working from Home - option to work from home on Mondays and Fridays
• Social - Christmas party/social events throughout the year
• Seasonal Sample Sales
• Volunteer Day - with a charity of your choice
• Great Location - Close to transport links - over ground Shepherds Bush station /underground White City & Wood Lane stations. Westfield shopping centre with shops restaurants/bars/cinema and gym