Job Description
We are currently seeking a full time Receptionist to join our dynamic and dedicated team in Bridgend
With around 600 modern practices across the UK, each with its own friendly, experienced, and well-established practice team, our receptionists play a key part in our patients’ journey. We support more than 4 million patients each year to get access to the care they need!
We offer a competitive package, where you will benefit from:
· An achievable career development pathway, with unrivalled opportunities for progression
· Industry leading training and development; full induction and face to face customer service skills programme
· Access to our specialist online Academy for free and discounted courses
· Up to 25 days annual leave, plus bank holidays, with length of service
· Employee Assistance Programme, with confidential access to telephone support and counselling
· Healthcare cash plan and access to remote GP service
· Long service recognition scheme
Receptionist Role and Responsibilities
You will act as the first point of contact for our patients, delivering outstanding levels of customer service and maintaining a professional, courteous approach at all times. Your role will include:
· Supporting patient choice and providing information about products, services, promotions, available finance options and oral health products
· Conducting regular system reviews to identify and action issues around debt, open courses, missed appointments
· Build and nurture great working relationships with your practice colleagues; creating a friendly and supportive work environment
· Using the appointment booking system and managing diaries; appointment reminders and courtesy calls
· Taking ownership for all aspects of money management including transmitting electronic claims daily (EDI)
· Accurately update and protect patient information including on the patient electronic database
· Always adhering to mydentist policies and procedures
Our Ideal Candidate
· Caring and compassionate, with a flexible approach
· Excellent interpersonal skills including a professional and welcoming telephone manner
· Strong organisational skills in order to manage multiple tasks and process timelines
· Able to build strong relationships with colleagues
· Excellent verbal and written communication skills
· Willingness to learn about all products and services offered
· Ability to use IT and operate a computer-based systems; experience of using R4 desired
Job Type: Full-time
Salary: £10.00-£10.50 per hour
Schedule:
Experience:
- Reception: 1 year (required)
Work Location: In person
Reference ID: 442SH