
Student Administration Assistant (Fixed Term 6 Months) - 5 Posts available
Id Job: 316e7a4
Id Job: 316e7a4
To provide clerical and administrative support for key activities within Student
Administration including admissions service to applicants leading to the enrolment,
invoicing and record maintenance of these students.
To deliver excellent service provision and support colleagues with continuous
improvement, placing the student experience at the heart of what we do
Key Responsibilities
and Accountabilities:
enrolment.
Special
Circumstances:
Closure Periods.
University of Sunderland
Role Profile
Part 2
Part 2A: Essential and Desirable Criteria
Essential
Qualifications and Professional Memberships:
Knowledge and Experience:
Desirable
Qualifications and Professional Memberships:
Knowledge and Experience:
Part 2B: Key Competencies
Competencies are
assessed at the
interview/selection
testing stage
Communication
Oral and Written
The role holder is required to, understand and convey straightforward information in
a clear and accurate manner and the role holder is required to, understand and
convey information which needs careful explanation or interpretation to help others
understand, taking into account what to communicate and how best to convey the
information to others.
Service Delivery
The role holder is required to deal with internal or external contacts who ask for
service or require information; create a positive image of the organisation by being
responsive and prompt in responding to requests and referring the user to the right
person if necessary; deliver service that is usually initiated by the customer, and
typically involves routine tasks with set standards or procedures and it is an important
requirement to deal with internal or external contacts where the service is usually
initiated by the role holder, working within the organisation's overall procedures or
policies OR proactively seek to explore and understand customers' needs; adapt the
service accordingly to ensure the usefulness or appropriateness and quality of
service (content, time, accuracy, level of information, cost).
Decision Making Processes and Outcomes
Take independent decisions is a requirement and has a minor impact. The role holder
is required to be party to some collaborative decisions; work with others to reach an
optimal conclusion that have a moderate impact. Provide advice or input to contribute
to the decision-making of others is a requirement and has a minor impact.
Planning and Organising Resources
The role holder is required to plan, prioritise and organise their own work or resources
to achieve agreed objectives and it is an important requirement to plan, prioritise and
organise the work or resources of self and others within own area on a daily, weekly
or monthly basis; plan and manage small projects, ensuring the effective use of
resources; receive information from and provide information to others to complete
their planning; monitor progress against the plan.
Teamwork and Motivation
The role holder is required to be supportive and encouraging of others in a team; help
to build co-operation by setting an example and showing a flexible approach to
delivering team results; contribute to building team morale as an active participant in
the team and it is an important requirement to clarify the requirements and agree
clear task objectives for team members; organise and delegate work fairly according
to individual abilities; help the team focus their efforts on the task in hand and motivate
individual team members.
Knowledge and Experience
The role holder is required to apply working knowledge of theory and practice, sharing
this knowledge with others as appropriate; demonstrate continuous specialist
development by acquiring relevant skills and competencies.
Date Completed: July 2021