Job Description
Contract Type: Fixed term
Start Date: Immediate
End Date: 30th September 2023
Department: The White House
Reports to: The White House Manager
Key Reports: N/A
Key Benefits: Free Housing (for Permanent Herm-based staff), Bonus (T&C's apply), Zero VAT, Low Income Tax rate, Free boat travel to Guernsey.
Vacancies Available: we have a number of vacancies for this role and will be recruiting continuously until all are filled.
About working on Herm Island
This small paradise island is located in the English Channel where guests and visitors enjoy year-round hospitality. Tourist accommodation includes The White House Hotel, self-catering cottages and 2 campsites, with three eateries, ranging from classic dining to pub grub. Herm has a popular gift shop and harbour cafe as well as scenic beach cafes.
The hospitality teams are supported by several back-office departments which include finance, admin, marketing and of course recruitment. The island properties, infrastructure and landscape is maintained by a team of trained professionals and the island also has its own fleet of boats which are managed by the Marine Services team.
Working and living on Herm is a truly unique and challenging opportunity. There are approximately 50 permanent staff with year-round roles and an additional 100 seasonal staff. As there are no cars or bicycles on Herm a good degree of fitness is advised and as Herm has no resident doctor or hospital we ask shortlisted applicants to self-assess their suitability to work on Herm.
The rewards are plentiful if you are hard-working and motivated by small team collaboration, helping others, delivering a professional service and above all, taking accountability for your role.
Our VISION is to have a sustainable financial business whilst preserving the unique appeal of Herm Island, including environmental project work. Our CULTURE encourages a collaborative and hard-working approach focused on accountability, empowerment and ultimately customer and staff experience.
Role Profile
The successful applicant will be part of a friendly team focused on guest liaison for all arrivals, departures, changes and cancellations and is expected to deliver a fantastic customer experience to all.
Key Tasks & Responsibilities
- Ensure Customer Experience is at the agreed level by delivering in line with set objectives
- Deal with phone calls, emails and face-to-face guest enquiries
- Take and amend bookings for guest accommodation, functions and boat travel
- Issue vouchers
- Supplier liaisons, such as travel agencies
- Liaisons with corporate clients
- Administrative duties such as, filing, room cards, check-in cards, reoffers, room charges and dockets, reception notices and displays
- Administer daily upsells
- Undertake check-in and check-out procedures
- Banking
- Process other sales and record transactions accurately
- Office cleaning and tidying, including storage cupboard inventory
- Ensuring all work is undertaken within any specified timeframes.
- Accountability of own projects, tasks and deadlines.
- Work with line manager to ensure the business complies with all Health & Safety, and other statutory requirements
- Comply with Data Protection regulations and ensure all personal data is stored and processed in accordance with Guernsey Law.
- Operate in line with the policies, processes and procedures implemented by the business.
- Any other reasonable request from your Line Manager, Hotel Manager or member of the Senior Management Team
Key Requirements
- A willingness to take responsibility, initiative and accountability
- Team player and self-starter
- Customer focused
- Process-driven
- Positive, calm and constructive
- Good sense of Humour
- Adaptable
Qualifications
Experience
- Previous experience in hospitality reception/reservation is preferred, although training will be given.
Skills
- Good level of commercial awareness
- Good communication skills at all levels, both written and verbal
- Excellent organisation and time management skills
- Awareness of cultural differences
- Basic IT skills
Behaviours
- Accountability
- Confidence
- Social and emotional intelligence
- Integrity
- Positive attitude
- Flexibility
- Humour
- Loyalty
- Diplomacy
In addition to the required role behaviours, it is expected that every employee acts in a professional manner at all times, including when off duty, as guests and employees use the same facilities, infrastructure and social areas.
BENEFITS
The HERM package is as follows;
- Bonus Scheme (T&C's apply)
- Low income tax rate
- Free boat travel between Guernsey & Herm
- Staff discounts
- Free housing (for Permanent Herm-based staff)
- Free commute (short walk)
- Safe & secure (very low crime rate)
- On the job training to include Level 2 Food Hygiene certification
- Organised social events
- Fantastic hands-on work experience
- Milder climate than UK
- Abundance of flora and fauna
- Breathtaking scenery
- Stunning beaches with exceptional (vitamin) sea swimming opportunities
- Preferential accommodation rates for Friends and Family outside of Peak Season
NOTE
IMPORTANT - When applying please UPLOAD your CV or supply enough information in the NOTES section to enable us to consider your application.
EXPERIENCE: If you have no relevant prior experience please provide additional information in the NOTES section.
ELIGIBILITY - Please confirm what relevant permissions you have to work on Herm Island or whether permissions need to be obtained under the States of Guernsey Work Permit Policy – information on Work Permits can be found here https://www.gov.gg/CHttpHandler.ashx?id=135526&p=0
AVAILABILITY - If you were to be successful, please let us know your preferred start / finish dates?
OTHER - If you are applying as part of a couple please state your partner's name.
Job Types: Full-time, Permanent, Fixed term contract
Contract length: 6 months
Benefits:
- Company events
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Sick pay
Schedule:
- Day shift
- Weekend availability
Supplemental pay types:
Ability to commute/relocate:
- Guernsey: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: 26094
Expected start date: 01/04/2023
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