Job Description
Contract Type: Permanent
Start Date: Immediate
Department: Hospitality, Retail
Reports to: Shop Manager
Key Reports: N/A
Key Benefits: Free Housing (for Permanent Herm-based staff), Bonus (T&C's apply), Zero VAT, Low Income Tax rate, Free boat travel to Guernsey.
About working on Herm Island
This small paradise island is located in the English Channel where guests and visitors enjoy year-round hospitality. Tourist accommodation includes The White House Hotel, self-catering cottages and 2 campsites, with three eateries, ranging from classic dining to pub grub. Herm has a popular gift shop and harbour cafe as well as scenic beach cafes.
The hospitality teams are supported by several back-office departments which include finance, admin, marketing and of course recruitment. The island properties, infrastructure and landscape is maintained by a team of trained professionals and the island also has its own fleet of boats which are managed by the Marine Services team.
Working and living on Herm is a truly unique and challenging opportunity. There are approximately 50 permanent staff with year-round roles and an additional 100 seasonal staff. As there are no cars or bicycles on Herm a good degree of fitness is advised and as Herm has no resident doctor or hospital we ask shortlisted applicants to self-assess their suitability to work on Herm.
The rewards are plentiful if you are hard-working and motivated by small team collaboration, helping others, delivering a professional service and above all, taking accountability for your role.
Our VISION is to have a sustainable financial business whilst preserving the unique appeal of Herm Island, including environmental project work. Our CULTURE encourages a collaborative and hard-working approach focused on accountability, empowerment and ultimately customer and staff experience.
Role Profile
Support the Retail Manager in the overall performance of both Herm Island Gift shop and The Harbour Cafe, delivering excellent customer service and maximising opportunities to drive sales within these two very different outlets.
Key Tasks & Responsibilities
- Oversee the day-to-day operations as directed by the line manager
- Deputise for the manager
- Operate till and credit card systems accurately
- Deal with any customer queries
- Check, tidy and restock product shelves as required
- Stock taking duties
- Unpacking stock and labelling as required
- Assist with promotional displays
- Ensure Customer Experience is at the agreed level by delivering in line with set objectives
- Ensuring all work is undertaken within any specified timeframes.
- To take accountability of own projects, tasks and deadlines.
- Work with line manager to ensure the business complies with all Health & Safety, and other statutory requirements
- Comply with GDPR regulations and ensure all sensitive personal data is stored and processed in accordance with company policy
- Operate in line with the policies, processes and procedures implemented by the business.
- Any other reasonable request from your Line Manager or member of the Senior Management Team
Key Requirements
Qualifications
Experience
- Previous retail experience is necessary, preferably at a senior level
Skills
- Fast thinking and quick to react
- Good level of commercial awareness
- Good communication skills at all levels, both written and verbal
- Excellent organisation and time management skills
- Excellent staff performance management skills
- Awareness of cultural differences
- Basic IT skills
Behaviours
- Accountability
- Confidence
- Social and emotional intelligence
- Integrity
- Positive attitude
- Flexibility
- Humour
- Loyalty
- Diplomacy
In addition to the required role behaviours, it is expected that every employee acts in a professional manner at all times, including when off duty, as guests and employees use the same facilities, infrastructure and social areas.
BENEFITS
The HERM package is as follows;
- Bonus Scheme (T&C's apply)
- Low income tax rate
- Free boat travel between Guernsey & Herm
- Staff discounts
- Free housing (for Permanent Herm-based staff)
- Free commute (short walk)
- Safe & secure (very low crime rate)
- On the job training to include Level 2 Food Hygiene certification
- Organised social events
- Fantastic hands-on work experience
- Milder climate than UK
- Abundance of flora and fauna
- Breathtaking scenery
- Stunning beaches with exceptional (vitamin) sea swimming opportunities
- Preferential accommodation rates for Friends and Family outside of Peak Season
NOTE
IMPORTANT - When applying please UPLOAD your CV or supply enough information in the NOTES section to enable us to consider your application.
EXPERIENCE: If you have no relevant prior experience please provide additional information in the NOTES section.
ELIGIBILITY - Please confirm what relevant permissions you have to work on Herm Island or whether permissions need to be obtained under the States of Guernsey Work Permit Policy – information on Work Permits can be found here https://www.gov.gg/CHttpHandler.ashx?id=135526&p=0
AVAILABILITY - If you were to be successful, please let us know your preferred start / finish dates?
OTHER - If you are applying as part of a couple please state your partner's name.
Job Types: Full-time, Permanent, Fixed term contract
Benefits:
- Company events
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Sick pay
Schedule:
- Day shift
- Weekend availability
Supplemental pay types:
Ability to commute/relocate:
- Guernsey: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: 25714
Expected start date: 01/04/2023
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