Job Description
Full Time, Permanent (37.5 hours per week)
£25,000 - £30,000 Depending on experience
About Us
IMServ is one of the UK’s largest independent energy data management providers. Delivering award-winning services to more customers in more places, meeting industry targets, and becoming a benchmark for excellence.
Key Responsibilities
- Process data in accordance with our contractual deadlines
- Aid in the resolution of any contractual non-conformities through escalation and assistance
- Through regular reviews of procedures and internal working practices, identify areas of inefficiency and suggest appropriate improvements
- Take a proactive approach to investigating and resolving issues affecting data quality, completeness and service levels
- Attend, where relevant, any customer meetings to promote and provide technical detail on data retrieval or metering services
- Analyse, investigate and resolve queries raised by suppliers, customers or internal teams regarding data quality issues, field activity and missing/erroneous flows of data
- Investigate and resolve errors affecting the accuracy and completeness of our customer’s records and data finding solutions, taking decisive action and ensuring successful correction is achieved, liaising with the IT department to progress these issues as required
- Understand and manage the expectations of the customer to ensure service lines are adhered to
- Work closely with other teams to ensure that IMServ customers receive a high-quality service and that both internal and external service levels are met
- Provide support to your colleagues on complex metering queries by sharing skills and knowledge
- Document and assist in the resolution of customer complaints, escalating where necessary
- Involvement in the planning and deployment of new services and system enhancements, ensuring that supporting documentation is created in line with the contractual agreement
Skills & Knowledge
- 2+ years’ experience in the Energy industry (Essential)
- Excellent understanding of industry flows
- Good understanding of regulatory requirements associated with the services provided
- Previous customer service experience
- Customer focused with the ability to identify and respond to customer’s needs
- Good problem solving skills
- Anticipates issues and is proactive in dealing with them
- Can manage own time to meet daily requirements
- Flexible, willing and able to cope with change with the ability to work under pressure
- Positive and enthusiastic with a can do attitude
- Conscientious, accurate and diligent
- Good level of written and spoken English
- Good level of Microsoft office packages (Excel, Word, etc)
- A high level of computer and system literacy (able to use multiple systems to complete a process)
Benefits
- 28 days annual leave plus bank holidays
- Enhanced Salary Sacrifice Pension Contributions
- Life Assurance up to 6 X Base Salary*
- Contribution towards Eye Tests and Glasses
- In Office & Out of Office Social Events
- Retailer Discounts Platform
- Employee Assistance Program
- Reward & Recognition Platform
To apply send an email detailing your suitability for the role and a current CV
Job Types: Full-time, Permanent
Salary: £25,000.00-£30,000.00 per year
Benefits:
- Company events
- Company pension
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Wellness programme
- Work from home
Schedule:
Supplemental pay types:
Ability to commute/relocate:
- Milton Keynes: reliably commute or plan to relocate before starting work (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Milton Keynes