Job Description
Senior Sales Representative
Concentrix offers B2B sales solutions. You'll be able to enjoy:
- WFH
- Medicash Level 1
- Bupa health insurance
- Extra day off in your birthday month
- Volunteer Time Off (VTO), paid time yearly to volunteer with an organization of your choice
- Annual bonus potential
- Training program
Job Purpose
Responsible for developing an advanced level of product or service knowledge to support moderate to highly complex customer questions and promote offerings. This role is responsible for effectively articulating the value of products or services to customers. Makes and receives calls with the intent of selling products/services or renewing existing contracts. May respond to moderate to highly complex customer inquiries by following standard scripts and procedures, while using independent judgement when deviation from standard as needed. Confirms competitiveness of client's maintenance contracts and works towards assigned high contract revenue goals. Understands and captures the voice of the customer for assigned client. Provides guidance to more junior staff, as needed.
Essential Functions - Duties and Responsibilities
- Achieve revenue-based quota by selling renewals/products/services, may offer upsell opportunities when applicable
- Work within dedicated territory for established client
- Provide accurate weekly/ monthly/ quarterly sales forecast
- Guide customers through onboarding after product purchase and promote strategic adoption of product(s) enhancing the customer experience, establishing optimal usage behaviors and accelerating the customer's time to value
- Utilize data to identify ‘at risk’ and adoption opportunities
- Initiate steps as needed to remediate customer concerns/roadblocks prohibiting satisfaction or product usage
- Ensure high level of professionalism during all interactions with customers and prospects
- Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met
Qualifications
Required Qualifications
Must be fluent in Dutch
- 2+ years of prior experience working in a customer service or sales capacity preferred
- Demonstrated ability to effectively communicate with customers in a fast-paced environment while developing positive customer relationships
- Prior experience in high volume calling required
- Excellent communication skills (verbal, written)
- Proven success in the management of multiple priorities effectively
Job Type: Full-time
Salary: £28,500.00-£30,000.00 per year
Benefits:
- Private medical insurance
- Work from home
Schedule:
Supplemental pay types:
Application question(s):
- In order to be considered for this role you must be fluent in Dutch
Work Location: Remote
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