Job Description
Transport Administration Assistant- Canvey Island
SYNETIQ, an IAA company (NYSE: IAA), is one of the UK’s largest vehicle salvage, dismantling and recycling companies. A world away from the old-school concept of a breaker’s yard, we’re focused on more sustainable motoring solutions through our integrated circular model.
We work with customers and clients to offer affordable, sustainable motoring solutions that don’t cost the Earth. Our services are for customers looking for quality used car parts and businesses who want to maximise the financial and environmental return of their vehicles.
Overall Purpose of Transport Administration Assistant
To provide maintenance of all administrative processes and systems associated with the transport department and to support the transport planning function.
Key areas of responsibility.
- Assist with telephoning customers, garages, and other external bodies to arrange collections, deliveries and returns.
- Deal with incoming queries regarding deliveries and collections.
- Assist with specialist recovery and urgent collections
- Assist with the management of subcontractors by obtaining collection updates, uploading images, and dealing with collection issues.
- Assist in dealing with queries and issues from customers, suppliers & members of the public, maintaining department mailboxes
- Liaise with drivers and sub-contractors to pay recovery and storage charges to holding garages and police compounds using company credit cards, ensuring all charges are authorised and correct
- Log all payments made and share this information with finance, completing agreed shared spreadsheet with all information required
- Audit and report on any issues with driver invoice images.
- Deal with driver queries
- General office duties such as dealing with enquiries typing, scanning, database updates, filing, etc.
- Complete all tasks deemed to be a reasonable request by any Transport management in a timely, efficient and safe manner
Skills & Experience Required
- Excellent Customer Service
- Transport office experience would be advantageous but not essential
- Good communications skills
- IT Literate
- Excellent attention to details
- Able to use own initiative as well as work as part of the team
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- Store discount
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Administration: 1 year (preferred)
Work Location: In person
Reference ID: Transport Admin- Canvey