Place of Work: West Midlands
Contract Type: Permanent
Hours: 37.5
Facilities Assistant
Birmingham
Competitive salary with excellent benefits – please contact the recruitment team for this information although we don’t advertise our salaries, you won’t be disappointed!
Do you have a passion for delivering exceptional client service? Are you looking for a role where you can take ownership and make a real impact? Look no further than the Regional Workplace Assistant role!
As the Regional Workplace Assistant, you will be the gatekeeper and ambassador for supporting ISS in achieving their ambitious Workplace of the Future vision. Working from 08:00–16:30 Mon-Fri, you will be responsible for providing top-notch client-focused service in your building, using your knowledge of policy and best practices to exceed expectations.
But that's not all! You will also have the opportunity to take ownership and responsibility for a total Workplace delivery within the building, utilizing the ISS FM helpdesk and the wider Workplace network to ensure that everything runs smoothly. With a focus on continuous improvement and innovation, you will be able to make your mark and drive positive change.
And the best part? This role offers fantastic opportunities for progression. With a supportive team and a commitment to employee development, you will be able to grow and develop your skills and take your career to the next level.
So, if you're ready to take on a new challenge and be a part of something exciting, apply today for the Regional Workplace Assistant role!
Key Responsibilities
- To provide support for EY Workplace teams within the buildings
- To always ensure adequate cover in conjunction with any service providers
- To support in ensuring the office working environment and workplace services supporting the business achieve financial and qualitative standards, meet customer expectations, and are continually improved
- To operate as the local “eyes and ears” of the workplace team bringing any areas of improvement or issues to the local Workplace Coordinators attention
- To encourage a self-help ethos within the business and ensure that all Workplace related incidents are logged via the ISS FM Helpdesk
- As a Workplace Assistant, you are responsible for supporting the safety and security of all building and EY office users
- Responsible to the local WPC to support in ensuring that the ISS business plan, policy, and initiatives are delivered in the local office
- Support Service Managers, bringing any ideas of improvement or issues with the following services to the relevant service manager’s attention: catering and vending, reception and client services, maintenance, cleaning, records management, print device availability and stationery
Professional and personal competencies/qualifications
- Knowledge and understanding of the health and safety relevant to the office inc. Fire, First Aid DSE, and Accident reporting
- Demonstrable ability to work independently and as part of a team
- Awareness of the impact upon the firm of legislative, technological or other changes, with the ability to respond effectively
- IOSH managing Safely qualified - desirable
- A general awareness of workplace services and operations
- Good IT skills and ability to use application-based software
- Self-starter
- Ability to operate calmly under pressure and manage competing priorities
- Strong customer focus and influencing skills
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
If you have any further queries regarding this role, please contact the Resourcing Team on 0330 311 2739
Please click on the following link for more information on this role: Job Description
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.