Job Description
You will be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. You will act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
Main duties of the role are:
a. Maintaining and monitoring the practice appointment system
b. Process personal, telephone and e-requests for all patient services, including appointments
c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
d. Action all incoming emails via the various Practice mailboxes
e. Signpost patients to the correct service
f. Process incoming and outgoing mail
g. Initiating contact with and responding to, requests from patients, team members and external agencies
h. Process referrals to external agencies such as secondary care using the electronic referral system (ERS)
i. Process call and recall letters as requested
j. Process all DNA letters in accordance with current policy
k. Action GP2GP tasks
l. Read code data on EMIS
m. Photocopy documentation as required
n. File and store records as required
o. Data entry of new and temporary registrations and relevant patient information as required
p. Input data into the patient’s healthcare records as necessary
q. Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records
r. Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
s. Manage all queries (including administrative queries) as necessary in an efficient manner
t. Carry out system searches as requested
u. Maintain a clean, tidy, effective working area at all times
v. Monitor and maintain the reception area and notice boards
w. Support all clinical staff with general tasks as requested
Job Types: Full-time, Part-time, Permanent
Part-time hours: 20 per week
Benefits:
- Company events
- Company pension
- Free parking
- On-site parking
- Sick pay
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Dover District, Kent: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- reception/admin: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: One location
Reference ID: RAC-Mar23