Job Description
We are looking for a Supervisor to help manage our store in Westfield White City. Below is a list of what the role entails but not exhaustive
Supervise the team to provide each customer with an exceptional level of service by identifying and satisfying their needs, thus ensuring that the store meets its sales targets and develops customers’ loyalty. Take responsibility for the store in the absence of a Store Manager and Assistant Store Manager.
Main duties and Responsibilities
Team Supervision:
- Supervise the team to optimise the customer experience as part of Furla multi-channel strategy;
- Supervise the training, development and motivation of staff in order to achieve highest possible levels of customer service and performance;
- Ensure that the team is dealing with all customer queries and complaints in a timely and efficient manner;
- Supervise the team to ensure adherence within the store of all company policies and procedures, as outlined in Policies and Procedures manual;
- Act as ‘buddy’ for new members of the team;
- To supervise ‘Advise and Surprise’ training and enable members of the team maximise the usage of it;
- Deputise for Assistant Store Manager when required
Customer Service:
- Ensure that customer service standards are adhered to and business opportunities are maximised;
- Identify customer needs and answer all product related questions;
- Be able to respond to queries regarding price, location, features, benefits, etc.;
- Resolve customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to senior management.
Driving the Sales:
- Drive the sales on a shop floor in the absence of senior management – optimise sales and customer service at all times;
- To maximise every selling opportunity to achieve store and individual sales targets and KPI’s;
- Take every opportunity to capture customer data in order to expand the database and encourage customer loyalty.
Administration:
- Ensure all administrative procedures are performed, including till transactions, cashing up, staff discount, mail order, etc.;
- Responsibility for holding keys to the store, opening and closing the store, completing relevant checklist and cash handling;
Communication:
- Maintain open communication up and down within the store, across to other departments and ultimately the customer;
- Foster a team working attitude and open to constructive feedback;
- To attend and participate in all store meetings and training events as required;
- Ensure clear communication and professionalism is maintained at all times.
Maintaining Company’s Standards:
- Communicate all potential Health and Safety issues to senior management and comply with Company safety and security procedures;
- Awareness and supervision of the store presentation – including cleanliness, visual display and merchandising – so it is reflective of the brand;
- Follow companies policies and procedures to maintain security of stock, customer records and cash handling;
- Adhere to company dress code and conduct as outlined in the employee handbook.
Note: This outline is to be used as a guide only. Changes in this Job Description may occur as the business changes and grow
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Salary: £23,000.00-£25,000.00 per year
Benefits:
- Additional leave
- Employee discount
- Flexitime
- Sick pay
Schedule:
- 8 hour shift
- Flexitime
- Overtime
- Weekend availability
Supplemental pay types:
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Work Location: In person