Main Responsibilities
Role – Contact Centre Advisor/Customer Services (Hybrid Working)
Location – Purfleet
Shift pattern – 5 days out of 7 (includes weekends and evenings), 39 hours per week
Type – Permanent
Salary – Competitive salary & Benefits
Online and in-stores across the country, our experts are bringing customers’ dreams to life. To continue being the best at what we do, we need the very best people. The big dreamers, go-getters and team players who thrive in fast-paced, high-energy environments.
With over 30 years at the forefront of an ever-evolving industry, we’re always looking for new ways to improve. Embracing new ideas and offering flexible solutions, both digitally and in-store to delight our customers, enhance their shopping experience and inspire our colleagues. And our work is only just beginning.
Our customers are at the heart of everything we do, and nowhere is this truer than in our dedicated Contact Centre. Join our team of lively, energetic Brand Ambassadors and use your passion and personality to help us on our mission to be the best by delivering exceptional service to our valued customers.
We are currently recruiting for multiple Contact Centre Advisors to join our Contact Centre at Carpetright. You will be responsible for delivering an exceptional customer experience, ensuring that all customer enquiries, (sales and service related), are administered in a timely and effective manner.
What you will be doing:
- Handling inbound and outbound customer correspondence / contacts within all specified SLA timescales, meeting all key performance indicators.
- Actioning general complaint queries and following up using company service guidelines to ensure resolution.
- Following up with customers who have selected services provided by the business to ensure the best customer experience and promote the creation of sales orders.
What we are looking for:
- Previous experience in a Contact Centre environment.
- Experience handling both sales & customer service calls.
- Excellent written and verbal communication skills.
Join us on our mission to deliver the best, and in return we’ll give you all the support and training you need to learn new skills, take on more responsibility and become the very best at what you do. Proud to be creating beautiful homes, proud to be driving the customer journey in the fast lane, and proud to be one of us.