Job Description
The role
As member of the experience team, you will report directly to the duty manager on shift. You will be responsible for providing excellent customer service and delivering a seamless and fun experience to all customers.
This is not a 9 to 5 role. It requires someone with the enthusiasm, passion, drive, humour, and a love of the thrill in achieving an outstanding experience. Due to the nature of this post applicants must be 18+ to support with serving alcohol.
Main Responsibilities
Duties include but are not limited to
· Experiences – To train and provide working cover for all areas of the centre entertainment including but not limited to; Bowling, Duckpin, arcade, crazy golf, soft play, café, restaurant, bar and reception to ensuring the smooth running of the centre. (Each area has a separate job description and training sign off sheet to ensure competence and confidence)
· Internal Café, bar, and food outlets – Preparation, making and delivery of food and drinks including creation of hot barista drinks. Completing internal and external training to ensure you meet the level expected from the company in order to provide high quality food and beverage to the customers.
· Customer Service – To provide exceptionally high-quality customer service when representing the company.
· Dealing with Customers queries – To provide prompt and supportive service to all customer enquiries, ensuring you are up to date with all current centre information in order to answer questions and direct customers to the most appropriate area or person within the company.
· Meeting company KPI’s (Key Performance Indicators) and Targets – Provide a passionate and supportive approach to support the management team in meeting KPI and Targets as set out by the General Manager.
· Daily/Monthly/Weekly Checks - completing opening and closing checklists, and experience safety checks as required and set out in the company procedures and policies. Also responsible for completing weekly/monthly/bi-annual/annual checks on the day as requested by the General Manager.
· Health and Safety Responsibilities
· To understand and acknowledge your responsibility towards Health & Safety (including COSHH, manual handling, fire management and Risk Assessments) within the centre and attend training sessions as requested by the management team.
· To assist in the evacuation of the building should it be deemed necessary.
· Ensure security of FOH, POS areas and the experiences at all times.
· Open and close the building in a secure and safe manner according to established procedures and agreed times as requested by the Duty Manager.
· Keep working and public areas in a safe, clean and tidy condition.
· Responsible for maintaining a clean and health environment within the centre.
· Ensuring all areas of the centre are regularly cleaned. Cleaning rota will be arranged by the Duty Manager daily.
· Policy / Procedures / Risk Assessments – Responsible for ensuring that the policies, procedures, Risk assessments and company/industry standards are upheld and maintained at all times.
· Establish and maintain strong working relationships – To be part of a dynamic and supportive team.
Job Types: Full-time, Part-time, Permanent, Zero hours contract
Part-time hours: 4-36 per week
Salary: Up to £9.50 per hour
Benefits:
- Company events
- Discounted or free food
- Employee discount
- Store discount
Schedule:
- 10 hour shift
- 8 hour shift
- Holidays
- Monday to Friday
- Weekend availability
- Weekends only
Education:
- GCSE or equivalent (preferred)
Work Location: One location