Job Description
Are you fluent in Italian with customer service experience?
Ralph Recruitment are pleased to be partnering exclusively with our client, a leading online retailer. This is a fantastic opportunity for a Multilingual Customer Experience Exec (IT)
The Customer Experience Exec will provide an exceptional customer experience by promptly dealing with any telephone calls, emails or messages (from new or existing customers in Italy, working from the office, home or hybrid – excellent product training, support and progression.
The Role –
· To deliver an exceptional pre and post sales customer experience, by promptly responding to and resolving any calls, messages or emails in a professional, courteous, and helpful way. This will also include the proactive up-selling of products, the provision of advice and basic technical troubleshooting
· To improve the customer experience by proactively anticipating and resolving any issues, which may include; communicating with third party suppliers, such as couriers, working through carrier reports to provide timely updates and resolutions and managing orders, awaiting stock and ensuring the customer is kept informed
· To manage Marketplace orders
· To accurately create new sales and after-sales orders
· To pro-actively resolve customer complaints through to resolution to the customers satisfaction. This will involve finding and contacting customers who have left low scored feedback on a customer review site, to try to resolve and improve their experience, providing a polite and professional response to online reviews, acknowledging the concerns raised and confirming a resolution
The Candidate-
- Fluent in Italian
- Experience of working in a contact centre or performing a customer facing role, dealing with complaints and problem resolutions via email, messaging services, social media and telephone
- Experience of working in an alternative customer service environment
All applications are dealt with in the strictest of confidence.
To confirm, the services advertised by Ralph Recruitment Ltd are those of an Employment Agency. We continually strive to be the industry leader in delivering the highest calibre of candidates to our client’s companies, whilst enhancing the careers of our candidates. For further information and contact details, please visit our website. Where you will also find links to our Privacy Policies.
By submitting your details you are consenting to Ralph Recruitment Ltd providing you with recruitment services as an agency defined under the Employment Agencies Act 1973 and authorising Ralph Recruitment Ltd to seek employment on your behalf. You are consenting to your details being forwarded to clients and to giving your consent to your personal data being stored on a database and to use in order to secure employment.
Unfortunately, due to the high volume of applications we receive per vacancy, we are unable to respond to every candidate personally and so if you have not heard back from us within 21 days, please consider your application unsuccessful.
Thank you for working with Ralph Recruitment! Please contact Louisa Ellis for further details.
Job Types: Full-time, Permanent
Salary: £22,000.00-£23,500.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Private medical insurance
- Sick pay
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Burnley: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Burnley
Reference ID: italian