Job Description
The vacancy
This role is based at our Sheffield office at 11 Europa View, Sheffield Business Park, Sheffield, S9 1XH.
Role Purpose
To assist in the provision of administration services to clients.
Key Accountabilities
- To carry out routine administration services for all clients as requested by Senior Administrators, Pensions Manager, Pensions Director or Directors which will include the following duties:
- Maintaining membership records on the administration system
- Calculating benefits for members; i.e. leavers, retirements, transfers, deaths
- Setting up new members on the administration system
- Dealing with general queries from members, the employer and the trustees by telephone, email and letter
- Assisting in the preparation of the annual benefit statements
- Liaising with HM Revenue and Customs
- Responsibility for entering jobs received in the unit onto the work log system
- Printing off daily reminders and distributing to team members
- Sorting and filing client documentation
- Dealing with Trustee AVC schemes
- Maintaining records on client external payroll systems as appropriate
- To adhere at all times to the Administration Procedures Manual
- To monitor daily target dates and to ensure service level standards are met for clients
- To update time records on a daily basis
- To be flexible and provide such other support as would be reasonably expected within the role
- To provide support for the administration system if required to
Technical Knowledge and Professional Qualifications
Key Skills
- Good communication skills both verbal and written
- Ability to work on own as well as a member of a team
- Analytical and numerical ability – able to analyse, evaluate and interpret data
- Ability to multi-task
- Ability to prioritise workloads and deal with any urgent issues that arise
Required
- Educated to A Level standard
- Willing to study for APMI qualifications
- Previous similar work experience not required
Overarching Obligations
- Adhere to all relevant laws & regulations, and Broadstone Policies & Procedures
- Achieve a good standard of ethical behaviour, i.e. do the right thing at all times
- Comply with all relevant professional standards
- Comply with the FCA’s requirements in relation to Conduct Risk & Treating Customers Fairly
The company
The Broadstone Group is a leading, independent provider of specialist pensions, trustee, and employee benefits solutions to small to medium enterprises and large corporates.
At the heart of our business is a diverse team of specialist advisers, each with a unique knowledge base within their specific area. Our company structure and systems, finely-tuned over the years, enable our advisers to remain intricately linked to provide clients with coordinated, end-to-end solutions whenever required. This ethos is one that continually upholds good practice, encourages proactivity, and ultimately benefits our client’s bottom line.
Broadstone is a Living Wage Employer
We have been accredited as a Living Wage Employer. This means that we have made a living wage commitment to ensure that everyone working at Broadstone will receive at least a minimum hourly wage. Both rates are significantly higher than the government minimum for over 23s.
Our values
Client First
We aim to be the most customer service centric business in the sector. We put the interests and the needs of clients first.
Outcome Driven
We focus on achieving the best possible results. We use our experience and expertise to realise opportunities and deliver on objectives.
Collectively Confident
We challenge ourselves to embrace change and look to the future. We continuously improve by evolving to create, capture and realise new opportunities for our customers and colleagues.
Forward Thinking
We seek to build strong relationships through collaboration. We develop a recognition and understanding of each other to collectively achieve more from each other for the benefit of all.
The benefits
Total Reward package
We are proud of the total reward package that we offer to our employees. Our flexible benefits approach gives individuals the power to select the package that best suits their needs.
- Competitive salary
- 25 days holiday, plus bank holidays (with the option to buy more)
- Generous pension scheme
- Fully supported Study Programme
- Health cash plan (level 1)
- Life Assurance
- Group Income Protection
- Eye tests
- Social events
- Community volunteering days
- Employee Assistance Programme
- Health club discounts
- Give as you earn scheme*
- Personal Accident insurance*
- Travel insurance*
- Health Assessments*
- Dental insurance*
- Cycle to work scheme*
- Tech scheme*
- Critical illness*
- Cancer checks*
- The Green Car Scheme*
- Discounts on entertainment, cars, insurance, and much more
* Additional benefits which can be purchased by the employee.
Diversity & Inclusion
Diversity and inclusion is at the forefront of both our HR and wider business agenda. We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for delivering excellence. We’re committed to creating an inclusive environment for all employees.
Please contact us if you need any adjustments or changes made to help you find and apply for jobs with us.
Job Types: Full-time, Permanent
Schedule:
Ability to commute/relocate:
- Sheffield, S9 1XH: reliably commute or plan to relocate before starting work (required)
Application question(s):
- What are your salary expectations?
Work Location: One location
Reference ID: BROEH822046