Your role at a glance
Looking for a new career for 2023? We’re recruiting for Customer Service Advisors to join our Workplace Pensions team with a starting salary of £22,000, plus bonus. This is typically between 5% and 10% of your base salary taking your package to £23,100-£24,200.
Would you like to join an employer who is passionate about supporting your development? Are you looking for a hybrid role where you’ll work half your week from home and half in our Solihull office and, work Monday to Friday only? If so, come and join us!
Our phone lines are open 0830-1900 Monday- Friday. You’ll work 35 hours during our opening hours.
Our Customer Service teams are made up of professionals from different backgrounds including call centre, retail, hospitality, and sales.
We love working at Legal and General and know you will too. Here are some of the amazing benefits our colleagues get:
- Your hard work is rewarded through our company bonus scheme. This is typically between 5-10% of your salary. As your skillset grows, it’s possible your earning potential will too.
- £750 cost of living payment to be paid July 2023
- 25 days holiday, plus bank holidays, 26 days after 2 years’ service. You can also buy and sell holiday.
- We give colleagues a 5% company pension contribution, plus match up to a further 5% of your personal contribution.
- Life assurance x8 of your annual salary.
- Free individual private medical insurance. You can also add your dependants on for a small cost.
- Recommend L&G as a great place to work and earn £500-£3500 if someone you know joins us.
- A variety of company share schemes, discounts at a huge range of high street stores and on our own products.
- We strongly believe in supporting our employees’ chosen charities, so we'll match money that you raise up to £5000.
What you'll be doing
- Helping our customers every day. You’ll be working in our Workplace Pensions contact centre, taking inbound phone calls from existing customers.
- Our Workplace Pensions team support customers who have saved into their pension for a long time, in preparation for retirement. What is a workplace pension? A way of saving for retirement through contributions deducted directly from your wages. Employers can also make contributions through the scheme.
- You’ll provide customers with a first-class experience during every interaction.
- Given the nature of what we do, sometimes these calls can be emotive, so, we’re looking for people who are naturally caring, empathetic and resilient.
- Offering support and feedback to other colleagues, contributing to a highly motivated, straightforward, and collaborative culture.
What we're looking for
- The skills below are really important to us. Rest be assured, we will show you the L&G way. You’ll be in induction for a couple of weeks so, you’ll have the tools you need before you start helping our customers and clients.
- People who love helping people! People who are straightforward, ambitious, authentic, collaborative, and purposeful.
- Strong communication skills and passion to support customers, whatever their personal circumstances.
- Confidence in using a desktop or laptop and experienced in using MS Office.
Benefits
Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you.
Here’s what our colleagues said about working for Legal and General:
‘You can really thrive and shine if you work hard. Our Customer Service Advisor role could be your springboard to a lifelong and successful career.’
‘I work with amazing people who are passionate and supportive. There is a real sense of community who celebrate with you at your highest and help bring you up from your lowest.’
Legal & General are a leading UK financial services provider, offering life insurance, pensions, retirement, and investment services. Apply now if you’d like to work for an employer who supports customers and, builds better societies for the long term.
About L&G
The brand with the brolly is choosing today to change tomorrow.
Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands.
We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.
We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.
At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance.
Today, there’s over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us?
About the business area
For nearly 200 years we have provided financial services to customers across the UK, and now the US. As one of Europe’s largest insurance and asset management groups, with over £1 trillion in assets, we are experts in safeguarding people’s financial futures. Our ambitions are underpinned by five strong businesses, each of which is innovating and expanding globally, adding new products and solutions to their strategic goals. We aim to be leaders in four key areas: retirement, investment management, capital investment and insurance. Our businesses work together to deliver on our purpose and to drive synergies across the Group.
Our commitments to you
Great minds don’t have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation.
We don’t just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. In fact, we embrace every dimension of diversity to reflect the customers and communities we serve.
We think it’s important to create an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us build a better tomorrow.
We all work differently, and have different needs, which is why. we’re always open to discussing flexible working arrangements. Likewise, we’re committed to finding reasonable accommodations for candidates with specific needs during our recruiting process.
So whoever you are, wherever you are, whatever your story, we'd love to hear from you.
How to find out more
If this opportunity excites you but you’re not sure you meet all the requirements, or you’d like to know a bit more, please contact Abbie Burridge [email protected]
If you’d like to be considered for this role, please submit your application through our careers website as we’re not accepting email applications.