Job Description
The Brand Specialist is responsible for demonstrating & training all brand initiatives including Selling, Bra Fitting, Product Knowledge & Brand Standards that drive customer satisfaction & total sales. They support building a customer centric culture through all associates by training & demonstrating best in class selling & fitting capabilities. They also actively lead & participate in brand launch activities including floorsets, education & customer insights.
Key Responsibilities:
● Demonstrates best in class selling capabilities focussed on driving bras as the key differentiator both in the sales floor & in the fitting room
● Supports SLT in executing Bra Certification maintaining 100% of applicable associates are certified at all times
● Actively takes non peak CSL segments supporting overall store sales
● Supports SLT in planning & executing product education by leveraging all company & brand tools
● Ensures brand launches are executed flawlessly by participating in & training associates on new product, mapping & customer feedback
● Demonstrates high level of brand knowledge including store standards supporting overall store execution
● Supports SLT in reviewing Mystery Shop report & actively plans training to improve results
● Ensures customer experience at cash wrap is efficient & service standards are of a high level
● Supports SLT in dealing with any customer related query including but not limited to; Complaints, Parcels/Orders
● Supports overall store by demonstrating & training all brand and store initiatives
Qualifications/Preferences
● Ideally has a minimum of 1 years experience within a customer service focused environment
● Exhibits an authentic desire to exceed the customer’s expectations
● Proven ability to meet or exceed goals preferred
● Demonstrates a sense of urgency
● Has a healthy, competitive spirit, while maintaining a team focus
● Is resilient and bounces back quickly from setbacks
● Pursues opportunities to take on more responsibility
● Seeks out coaching from leaders and peers to improve productivity; leads own learning
● Demonstrates ability to improve customer satisfaction and drive customer loyalty
● Demonstrates excellent store operational skills
● Schedule flexibility that includes evenings, weekends, holidays, and non-business hours
Key behaviours/Approach
● Ability to communicate effectively; both verbal and written
● Ability to form an effective and positive working relationships with other team members
● Ability to work in a team environment to achieve goals
● Have a genuine passion for retail
● Demonstrate genuine desire to provide excellent customer service
● Ability to multitask with attention to detail
● Enthusiastic and positive attitude to work
● Strive towards our best place to work ethos
Job Types: Full-time, Permanent
Schedule:
Experience:
- Customer service: 1 year (required)
Work Location: One location