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The Insolvency Service is a leading Government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.

Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. The Insolvency Service strives to ensure that the agency is a safe, inclusive and welcoming place for everybody to bring their true self to work and to help the agency to achieve its diversity objectives. We have 10 active employee network groups available to join or become an ally, these include LGBT+, FACES, Disability & Health, Break the Stigma, Women’s, The Shed, Carers, Part Time Workers, No Limits and Grass Roots.

We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, though our Engagement network or in their own local communities via volunteering opportunities.

The Insolvency Service is a great place to work, learn and grow your career.

This is an exciting opportunity to join our Customer Service Team that is based in Edinburgh and Leeds.

The successful applicants will be part of a team that receives customers queries via telephone or email and is responsible for resolving these or referring more complex queries to other teams for further investigation. The team is also responsible for completing administration tasks that support the wider Insolvency Service.

Post holders will need to be flexible to accommodate the rapidly changing needs of the agency, along with having the ability to work independently or with colleagues.

• Answering a broad spectrum of customer service enquiries (telephone & emails) for multiple business units.
• Providing excellent customer service, both orally and in writing.
• Providing administrative assistance to various business units within BSD.
• Ensuring all correspondence is dealt with in a timely manner.
• Delivery of professional, prompt & efficient performance in line with processes and guidance.
• Learn and apply correct security protocols.
• To understand when queries cannot be answered at first point of contact and be able to accurately refer them to the appropriate business unit in accordance with the service level agreement.
• Liaise with relevant professional and technical experts to ensure that cases progress to their appropriate conclusion in a timely manner.
• Maintain accurate records and safeguard customer data in accordance with agreed policies and processes.
• Participate in continuous improvement, training, development, engagement, and change management activities.

• Willing to seek guidance and support whenever necessary.
• Able to work collaboratively and as an effective and engaged member of the team.
• Build effective and productive relationships with colleagues within the team, the wider office and in other areas of The Insolvency Service.

Pension
Your pension is a valuable part of your total reward package, where the employer makes a significant contribution to the cost of your pension. Your contributions come out of your salary before any tax is taken.

This means, if you pay tax, your take-home pay will not be reduced by the full amount of your contribution; and your pension will continue to provide valuable benefits for you and your family if you are too ill to continue to work or die before you retire. For more information, visit: https://www.civilservicepensionscheme.org.uk

Leave allowance
Full time new entrants to the Civil Service and those Civil Servants on modernised terms and conditions will be entitled to 25 days leave increasing on a sliding scale to 30 days after five year’s service. In addition to this you are entitled to eight public/bank holidays plus an additional day of privilege leave. The allowance is pro-rated for part-time employees.

With competitive maternity, paternity and parental leave we also recognise the importance of a good work-life balance and offer flexible working and a family friendly approach to work.

Other benefits
Employees have access to an employee assistance programme, Workplace Wellness, for confidential, independent support and advice during difficult times in either their professional or personal life. The information offered in this document is supplied in good faith but does not in itself form any part of the contract of employment.

Childcare Vouchers

Any move to the Insolvency Service from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk

Job contact :

Name :
Stuart Dalgleish
Email :
[email protected]
Telephone :
03332414570

Recruitment team :

Email :
[email protected]