Job Description
We are looking for a Service Desk Consultant (Origin) to join our team – This is a Permanent role. If you are experienced in a service desk customer support role, we would love to hear from you.
We are looking for someone with a positive attitude when facing into problem management, with experience in a similar role. This is a fast-paced environment, so it is essential that you can manage a changing list of priorities.
This position is based Huntingdon.
Purpose of the role:
This is a significant role within our Service Management team to analyse and resolve queries/problems that are raised by customers of Origin Software.
This role reports into the Service Manager for the organisation and forms part of a Service Management team.
Key Duties & Responsibilities:
- To provide the highest level of customer assistance giving advice and guidance on all issues, dealt with in accordance with the Support Code of Practice and Maintenance contracts. Measured through productivity, closure rates and customer satisfaction
- Manage assigned Incidents effectively and efficiently in accordance with Support processes and procedures
- Keep customer information systems (Jira Service Desk) up to date with all incidents and any other relevant customer contact activity
Share information with other team members on key trends and new issues, responding quickly to requests for assistance.
Our ideal candidate will have/be:
- Good general knowledge of Information Technology and software application support
- Able to prioritise and manage work in a customer focused environment, working to stringent SLA’s
- Excellent communication skills particularly with customer representatives in writing and verbally
- Able to both shape, enhance and follow standard procedures
- A good understanding of ITIL and applying this framework to the working environment
- PL/SQL – in-depth of other SQL e.g. SQL Server would be considered
- Experience in Oracle system such as Oracle E-Business suite and also support of HR, Financials or Payroll would be advantageous
- UNIX - basics only, running shell scripts, navigating folders etc.
Don’t meet all of the above requirements? Please still get in touch as we have a number of opportunities available and always love to hear from candidates interested in joining our organisation!
Why work for us:
We aim to offer an inclusive and great place to work. We are passionate about building diverse teams and celebrating individuality. We love seeing our people grow and develop their careers and in return we reward talent with competitive salaries and great benefits.
When you choose a career with us you also get access to a wide range of excellent, highly competitive benefits such as:
- Career progression
- 23 days holiday (rising to 27) with the opportunity to buy extra leave
- Flexible/Hybrid/Remote working (depending on the role)
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
- Company contributory pension scheme, life assurance, 15 weeks’ fully paid maternity, adoption and shared parental leave, two weeks paternity pay…and plenty more
About SSS Public Safety
SSS Public Safety (formerly Capita Secure Solutions and Services) is a leading solution provider to the Police, Criminal Justice, Emergency Services and Critical Responder sectors across the world; helping our clients deliver effective public services. Innovation is in our DNA! For over 30 years we have been leading the way in solutions and services for the Emergency Services.
Our vision is to be a leading global provider of secure, integrated, information-based solutions and services to critical/frontline organisations creating better outcomes for our clients and the public they serve.
Find out more at www.sss-publicsafety.com
Job Types: Full-time, Permanent
Salary: £30,000.00-£32,000.00 per year
Benefits:
- Company pension
- On-site parking
- Work from home
Schedule:
Work Location: In person