Job Description
Domain: Support Services/Admin Support
Job type: Standard
Schedule:
EQUANS are recruiting for a Scheduler to be based in either Brize Norton OX18 1DR or High Wycombe HP14 4XE. This is a permanent role, working full-time hours from 8am – 5pm Monday to Friday. On offer is a salary of up to £26,000 and benefits package.
What will you deliver?
Respond to all internal/external customer calls and email enquiries and adhere to targets and objectives set
Take customer calls, obtain full details of the call complying with data protection checks where required, and making appropriate and relevant appointments in accordance with policy, practice and KPI targets.
Respond positively and manage efficiently all stakeholders/customers’ needs/support.
To provide telephone and email assistance to internal / external customer query’s
Monitor progress on orders, communicating with customers/stakeholders where required.
Monitor and track incoming emails, with a follow-on call where required
Effectively manage and plan client and surveyor appointments
Offer a one stop shop in dealing with Complaints from start to finish.
What can we offer you?
On offer is a salary of £26000 and benefits package, which includes;
Pension Scheme
24 days annual leave (+ public holidays)
Life Cover equivalent to 1 times annual salary
24/7 Employee Assistance Program and access to mental wellbeing app
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Who are we looking for?
Call handling experience
Excellent phone and email communication skills
Strong customer service
Excellent excel skills and knowledge
Knowledge of housing associations
Experience of liaising between residents and trade operatives
Driving license preferred
Who are we?
Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.
In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.
Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.
Equans is a Bouygues group company.
What’s next?
If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.
At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.
For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.
The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.
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Job location: High Wycombe Buckinghamshire United Kingdom
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