- Monitors understanding of others, develops approach and takes
corrective action if required.
Written
- Conveys information of a complex, conceptual and specialist nature
using a range of styles and media selected to meet the needs of
others.
- Presents complex information in formats appropriate to non-
specialists without comprising meaning
- Monitors the reactions of others and takes appropriate steps to
remedy any miscommunications.
Decision Making
Independent decisions
- Considers wider impact of decisions, assesses possible outcomes
and their likelihood.
- Uses judgement to make decisions with limited or ambiguous data
and takes account of multiple factors.
- Distinguishes between the need to make a decision, when to defer
and when not to take a decision.
Collaborative decisions
- Helps others to explore options that initially appear to be
inappropriate or unfeasible and recognise when a decision is or is
not needed.
- Enables others to contribute to decisions.
- Ensures that options are weighed, outcomes identified and chances
of success considered.
- Challenges decisions, appropriately to ensure consideration and
processes are robust.
Contribute to the decision making of others
- Anticipates and highlights issues that need to be taken into account.
- Outlines possible impacting factors, assessing their degree of
influence on the choice of options.
- Ensures previous learning is included.
Initiative and Problem Solving
- Initiates processes and procedures to resolve new problems.
- Anticipates possible implementation difficulties and identifies
practical ways of overcoming or preventing them.
- Takes account of others and the broader context when generating
options.
Pastoral Care and Welfare
- Calms and reassures those in distress.
- Deals with difficult situations or confidential matters, according to
policy and procedures.
- Involves others or refers elsewhere for assistance if the situation
becomes more complex and if additional help or information is
required.