We are looking for an experienced Trade Parts Advisor to join the busy team at our Trade Parts Centre in Croydon.
Duties and responsibilities
- Responding to customer queries and complaints in an efficient and professional manner
- Escalating customer issues with senior parts advisors and management when the need arises
- Adhering to company policies and procedures when interacting with customers
- Following up on customer calls to ensure that that customers are satisfied
- Staying up to date with products, services and policies by attending training sessions
- Ensuring that they accurately comprehend customer requests and issues by confirming and clarifying information
- Upselling products and services where possible and actively working towards reaching sales targets
- Maintaining accurate customer records in our customer relationship management (CRM) system and completing call logs and reports
- Parts look up and pre pick customer orders
Qualifications and Skills
- Excellent Communication skills: - good verbal and writing skills. Ability to create great customer experiences.
- Sound knowledge of vehicle layout, parts catalogues and computer stock lists
- Stock control
- Self-starter
- Customer focused
- Planning
- Decision making
- Problem solving
If this sounds like your perfect role then send over your CV today by hitting the apply now button and we will be in touch.
If you do not hear from us within 10 days of your application, unfortunately you have not been successful on this occasion.