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Senior Business Analyst 039721

Organisation - Customers, Communication and Technology

Job - Technology Development

Position Type - Full Time

Team: Business Analysis Team

Role: Senior Business Analyst

Salary: £55,000-£57,000 (dependent on experience) + excellent benefits

Location: Hybrid – North Greenwich, London and Hybrid

Transform systems and processes that influence the lives of millions. By 2030, 10 million people will live in London. Millions more will continue to visit. Data and technology will play a key role in keeping people and the city moving. At TfL, we’re applying a whole range of technological innovations to drive forward the management of transport and infrastructure and make it fit for the future.

From mission-critical systems that govern the movement of trains to London-wide payment systems, technology underpins everything we do. As a Senior Business Analyst, you’ll be working with stakeholders from all parts of the business, helping them define and solve diverse business problems. You’ll be able to cut through the noise and quickly make sense of complex issues, offering insightful analysis and recommendations for change. You’ll be comfortable working with our technology delivery teams to ensure customer and stakeholder needs are at the core of our decision-making.

Our Team

• You’ll be part of a large, successful Business Analysis team, with over 100 Business Analysts. Working together, sharing knowledge and experience in a dynamic and collaborative environment. Our aim is to become an example of public service excellence in the technology and data domain.

Key Portfolios

Our Key Portfolios Include:

• Payments, including continuous improvement and innovation projects to help support our customers
• Digital, working with our digital suite of products, supporting colleagues to work better and more collaboratively
• Asset Management, upgrading and introducing new solutions
• ERP transformation, including upgrading our SAP platform and procuring new solutions to support our staff
• Operational projects, supporting our colleagues in Bus, Underground and London Rail operations

Financial impact

• We are involved in the delivery of multi-million-pound projects
• We support a range of spend to save initiatives, delivering value and cost savings to the business and our customers

Key interfaces

• Our internal stakeholders are from all areas of TfL; customer facing operational colleagues, support colleagues and our change management colleagues
• External stakeholders can include our customers, suppliers and delivery partners and business partners

Skills

• Problem solving and striving for continuous improvement and efficiencies wherever you spot an opportunity to do so
• Applying your understanding of Business Analysis techniques and attention to detail to produce business requirements and process documentation, feasibility studies and options analysis
• Communicating complex information in a clear and engaging manner to stakeholders across the business and manage expectations

Experience

• Sharing knowledge, experience, and expertise in a dynamic and collaborative environment.
• Eliciting and documenting business processes and requirements, ensuring customer and stakeholder needs are met, while continuing to push for excellence and innovation.
• Working throughout the technology project lifecycle in Agile and Waterfall environment
• Technology-based procurement projects that have large scale business impacts
• Planning your day-to-day business analysis activities

Equality, diversity and inclusion

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

Application Process

Please apply using your CV and a maximum two-page covering letter.

Think carefully about the skills, knowledge and experience in the advert and cover this in your CV and cover letter. Word format preferred and do not include any photographs or images

The closing date for applications is Wednesday 29th March @ 23:59

Please note we may close the advert early if we receive a high volume of applicants.

For successful applicants, interviews will take place w/c 1st May 2023.

Benefits

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the business area but mostly include:

• Final salary pension scheme
• Free travel for you on the TfL network
• A 75% discount on National Rail Season Ticket and interest free loan
• 30 days annual leave plus public and bank holidays
• Private healthcare discounted scheme (optional)
• Tax-efficient cycle-to-work programme
• Retail, health, leisure and travel offers
• Discounted Eurostar travel