Job Title: IT Operations Technician
Salary: Business Support, Scale 4, Points 17 – 19
From £20,100 - £22,231 per annum
Contract: NSG Business Support, Full time, Permanent
Hours: 37 hours per week
Annual Leave: 30 days per annum plus statutory bank holidays
Pension: NEST Pension Scheme
About the College
Do you want to be part of a forward thinking, dynamic, successful, and caring organisation, Middlesbrough College Group:
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Is the largest and top performing GFE College in the Tees Valley.
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Is commitment to staff development and long-term career planning.
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Offers excellent non pay benefits
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Is commitment to staff wellbeing.
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Has excellent facilities and working environment.
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Is financially strong with ambitious ongoing staff and campus expansion and development plans.
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Offers job satisfaction - creating opportunity for all.
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Has happy staff - 9 out of 10 staff would recommend working here!
About the role
We have an exciting opportunity for you to join us as an IT Operations Technician in IT. This role is full time, permanent. The IT Operations Technician will repost into the IT Operations Support Team Leader. They will provide first line IT Support to all users at any of the Middlesbrough College sites.
The successful candidate will:
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Grade C or above in Maths or English (or equivalent) – Essential
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Relevant IT qualification at Level 2 – Essential
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1 Years’ experience working in an equivalent IT role – Desirable
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Experience of exceeding customer expectations and commitment to excellence - Desirable
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Experience of working within an IT Department providing service to a variety of customer areas – Desirable.
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Experience of using Service Desk software systems and working to Service Level Agreements – Desirable.
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Providing 2nd line support to incidents and requests logged via a ITSM ticketing system
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Provide technical assistance in relation to project management support
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Understanding of the requirements of Cyber Essentials +
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Administration of SCCM to provide OS imaging and application packaging
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Supporting Audio Visual technology
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Providing administrative support across an Office 365 platform
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To have excellent written and oral communication skills
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To have excellent interpersonal, team working and customer service skills
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An excellent communicator
Safeguarding our students
Middlesbrough College is committed to safeguarding and promoting the welfare of children and young people, as well as vulnerable adults. We expect all staff and volunteers to be suitable to work with these groups and share this commitment. The college will ensure that all children, young people, and vulnerable adults who access the college facilities feel safe and will put in place college-wide procedures and staff training to achieve this.
As a member of teaching / curriculum staff, your role will engage with children on a regular basis for teaching, instructing, caring, or supervising. Therefore, this role is defined as being within ‘regulated activity’. At Middlesbrough College , we pride ourselves on our dedication to safeguarding all students, to do so we follow a strict vetting process whereby any offer of employment will be subject to the appropriate checks, including an Enhanced DBS Check.
Before applying for a role with Middlesbrough College, it is important to note that it is an offence to do so if you believe you are a persons whom is barred from engaging in regulated activity relevant to children.
To read more information in relation to the DBS Code of Practice please follow this link: Revised Code of Practice for Disclosure and Barring Service Registered Persons (publishing.service.gov.uk)
Want to know more?
For any queries regarding the post, please email Graham Arnold, IT Manager – and someone from the team will get back to you.
Middlesbrough College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
As a College we are committed to Equality, Diversity & Inclusion, and welcome applications from all sections of the community.
Applicants must demonstrate in their application the ability to meet the key responsibilities, qualifications / skills and experience detailed within the job description. Salaries are based on skills, qualifications, and experience.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date. We therefore encourage applicants to submit their applications as soon as possible.