Branch Administrator - Exeter - part time - 15 hours per week
About Us
City & County Healthcare Group is a family of care companies delivering domiciliary care, extra care, complex care and live-in care services across the UK. As an industry leader, we’re bound by a common set of values and principles in providing flexible, community-based care support of the highest standard that actively promotes the independence, dignity and choice for our clients and customers while promoting staff support and development.
The main duties of the role will be:
Supporting recruitment and dealing with recruitment admin
Ensure all service user calls are reported in a timely manner
Identification of any late and or potentially missed service user calls
Maintain the database of service users who do not have a telephone or those who decline to allow Carers to use their telephone and the reason why they have decline to allow the use of the telephone
Bring to the attention of Care Coordinators, Care Team Manager and Service Manager Carers who do not follow the protocol of confirming the start and finish of a call.
Provide the Service Manager with reports as required
Set up new Carers on the ECM system including issuing PIN numbers
Participates in team meetings
Undertakes training as required
Promotes, respects and upholds the dignity of service users at all times
Participates in and actively supports activities that promotes the dignity of service users, their families and Carers
Provide general administration support to the Branch Office
Be responsible for their own health and safety and ensuring a safe working environment for colleagues
Undertakes any other duties in line with the objectives of the post.
This is a part-time position, with a fantastic company who promote within and encourage their staff to reach their full potential. Continuous training and support will be provided, and you will have a fantastic Senior Management Team to work alongside to grow the business and support your own career development.
HLC is an Equal Opportunities Employer and part of the City and County Healthcare Group.