Job Description
Key Responsibilities: -
As one of our Hire & Sales Assistants you will be responsible for the processing of hires, sales and customer queries both in our shop and on the telephone professionally and efficiently. You should display a good understanding of the requirements of our customers to provide excellent service in a friendly, enthusiastic and professional manner.
Key Duties: -
Because of the changing nature of our business and its structure, your job description will inevitably change. You will from time to time be required to undertake other activities that fall within your capabilities as directed by the General Manager or senior manager on siteTaking and processing orders for tools and plant hires
Processing power tool, hand tool, PPE and accessory sales within our shop
Processing repairs within the shop (booking in, customer queries, quoting, and final invoicing)
Be proactive in learning about new products and have an understanding of our range of products both for hire and sale
Trained in HireGuard insurance to 'sell' to our customers
Liaising with staff members & customers
Ensuring that the shop is always well stocked
Delivering equipment at busy times
Assisting the Hire, Sales & Service managers as they require
Working effectively in a small team
Keeping work environment clean and tidy
Partaking in promotional events
Partaking in training courses
Maintain Health & Safety to HSE & Company Standards
Attaining and maintaining training and competence standards and qualification as are legally and operationally required for you to carry out your key duties
As part of the role you will also be expected to assist within the depot team as required
Requirements: -
- Previous experience within the tool hire industry
- A knowledge of power tools, plant and other hire equipment
- High regard to customer satisfaction
- Good communication and interpersonal skills
- Analytical approach to problem solving and an ability to resolve them effectively
- Able to work without instruction and to take responsibility
- Work well under pressure
- Clean, current driving licence
- Ability to learn about new products and understanding the basics of them
- Good organisation skills – an ability to plan and prioritise workloads
- Have a good knowledge of IT systems
- A high level of accuracy is essential
Job Types: Full-time, Permanent
Salary: £22,500.00-£32,500.00 per year
Ability to commute/relocate:
- Woking, GU22 9JX: reliably commute or plan to relocate before starting work (required)
Work Location: One location