Job Description
We have A fantastic opportunities to join our team of DayMakers as a part-time Community Host for one of our amazing fashion clients based in Watford. You will be walking the walk and talking that talk!
We are passionate about personality, and we pride ourselves in developing you to be the best DayMaker you can be. So, if you’re passionate about giving the best customer service and enjoy being centre stage when giving that personal experience, keep reading!
We bring a fresh approach to the industry by providing service with enthusiasm through our dedicated team of DayMakers.
What does being a DayMaker Host look like?
- Monitoring and action incoming emails and queries ensuring any requests such as meeting room, events, client requests are solved within timely manner, and no bookings overlap.
- Book and Coordinate Meeting rooms and events; conduct room setups, ensuring all setups are to a correct standard. This will consist of Manual Handling.
- Using computer software applications including Microsoft office, outlook, excel and other office technology.
- Ensure office floor walks are carried out. Communicate to your team to ensure any issues are dealt with efficiently.
- Ensuring that Every person that enter the building, leaves feeling that they were assisted throughout their journey within the building, and received a warm welcome and farewell.
- Giving a ridiculously amazing service to employees and guests by being you!
- Be Health & Safety conscious at all times
- Connect with all employees & guests, offering that personal experience and aiming to be the maker of their day
- Be a point of contact and welcome new members into the community
- Ensure any form of guest registration takes place
- Maintain a professional way at all times, including a high level of presentation
- Help to resolve unexpected issues that could affect the member experience
- No two days are the same as you will be a host, entertainer, supporter and planner whilst still offering a personable service at all times.
It’s all about you!
- We need you to have outstanding communication skills – written and spoken
- Ability to offer an amazing customer service
- Flair for visual communications
- Attention to detail
- Meticulous and methodical way of working
- Positive can-do attitude
- High level of administration skills - Knowledge and experience using Microsoft office to video platforms (eg: zoom or MS teams)
- Being a little bit technical will defiantly be a bonus
- Ability to multi-task and stay organised
- Ability to lift heavy objects – room set ups can be demanding
- Ability to work under pressure - Stay calm in pressurised and demanding situations, Respond well and with flexibly to changing circumstances, Recognise when unable to cope and ask for help
- Exposure to customers where you have focused on a positive experience is desirable
- Working relationships are key, and you must have the ability to build on them for the best end result - there is no “I” in TEAM
- If you have not spent time as a host – you can still apply as your background will help in creating those DayMaker star qualities, maybe you are from the creative/ performing world or high end retail – take leap and apply now
We will support you to be the best - Reasons to believe!
- You will be part of a great DayMaker team that allows you to shine!
- We will never try and change your personality as that makes you a DayMaker, but our Synergy platform will help develop you
- There is scope and opportunities to grow your career
- Up to 20 days plus (which increases with service) plus bank holiday
- Access to a discount and benefits platform
- You are important to us - you will have access to our wellbeing platform (Employee Assistance Programme)
- Our birthday gift from us to you – take an extra day off on your birthday
What will happen next?
If we feel you have the relevant skills to be a DayMaker we will arrange a culture chat, which is a two way conversation and could lead to an interview if you can demonstrate supreme verve (the next stage of the process). Please make it clear which role you are applying for - Team Leader or Host in London or Watford
Being passionate about personality means we are dedicated to attracting and retaining enthusiastic and talented DayMakers from a range of backgrounds and we encourage equal opportunities for all.
Find out more: www.on-verve.com or follow us Twitter @On_Verve / Instagram @weareonverve
Job Types: Part-time, Temporary contract
Contract length: 12 months
Part-time hours: 32 per week
Salary: £12.00-£12.50 per hour
Benefits:
Schedule:
Work Location: One location