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Integral UK

Helpdesk Administrator

Id Job: 316e784

🏢 On-site
💼 Integral UK
📍 London, England
🕒 1 day ago
💰 28000 – 31000 GBP ANNUAL

Job Description

Helpdesk Administrator


Duties and Responsibilities

  • Effective and courteous handling of customer queries and service requests via telephone and email.
  • Fast and accurate generation, and closure, of reactive work orders on the site based maintenance management system.
  • Generation and closure of scheduled work orders, on a weekly basis.
  • Updating in-house systems and external systems
  • Monitoring quote requests and chasing engineers/subcontractors for job updates on daily basis
  • Managing inbox efficiently on daily basis.
  • Constant liaison with engineers and subcontractors via phone/email.
  • Place suppliers orders using the CAFM system
  • Uploading information to the clients systems as required.
  • Updating the clients CAFM system as required in a timely manner
  • Liaison with the operations team from engineer to director level.
  • Covering other team members annual leave and sickness
  • Carry out other general administration duties as required from time to time
  • Ensure that the Company is presented in a good light at all times.
  • Follow Company administration procedures.
  • Carry out any other reasonable instruction from the line manager, their line managers or member of the senior management team
  • Attend team briefings as required.
  • Co-operate with the company to allow it to fulfil its moral and legal duties and obligations.


Office Based Position

Core Hours: Monday - Friday 8:00am - 17:00pm

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