Job Description
Lavazza Professional is the Business-to-business (B2B) arm of Lavazza Group; as a brand we have grown over the last 120 years from a small Italian artisanal company to an industrial giant. We remain family owned and our passion for quality coffee is coupled with a spirit of entrepreneurship, defined by innovation and a sense of responsibility.
At Lavazza Professional, our goal is to fuel workplace productivity and wellness. We bring high performance vending technologies to offices and factory floors across the UK, partnering with some of the nation’s best loved drinks brands.
As a company, we are proud to announce our “Roadmap to Zero”, our aim is to completely neutralise the Group’s carbon footprint by the end of 2030. With an investment of about €50million in the 2020-2021 period, you can be proud to join a company dedicated to sustainability, innovation, and employee development.
The purpose of this role is to act as the ‘voice of the customer’ by ensuring that any product during development or current product maintenance is embedded from design through to consumption throughout the Products Life Cycle. This is achieved by having the role as a governance over the new product development process (NPD) managing gate milestones primarily during the ‘execution’ phase and being the guardian of Customer Quality for all Live Products.
Skills
Degree in a technical discpline (preferential degree in Engineering or Food Sectors).
5 years’ experience in Quality Management.
Experience in quality leadership and proven ability to work effectively across functions.
Previous experience and knowledge of food or vending is a plus.
Understanding of new product development process.
Competencies
Standing Alone
Decision Quality and Problem Solving
Business Acumen
Customer Focus
Peer Relationships and Stakeholder Management
Drive for results
Project Governance responsibilities:
- Ensure that the existing minimum design requirements list is met in the design requirements specification and any intentional deviations agreed up front.
- Defines, identifies, and bridges gaps of missing requirements through facilitation of internal/external benchmarking activities from a consumer perspective.
· Provides detail of the problems encountered in operation and the related action plan to monitor new projects and avoid a repetition of the same critical issues in collaboration with the Quality Manager of products in development.
· Evaluation of methods and criteria for ‘fit for purpose’ of the design verification plan (DVP) in collaboration with R&D. Also ensures the defined quality requirements are achievable through the design verification plan where applicable.
· Formally agree and assess the project technical deliverables through each governance gate.
- Oversees all product development activities to identify deviations from quality targets, managing escalations to R&D technical departments and business.
- Ensures project adherence to company quality KPI.
- Monitor quality targets and mitigation of action plans that must be achieved for design and industrialisation phase of new product development through to SOP (Start of Production).
Provide a final recommendation to Quality and Procurement Director on readiness to launch at final development stage gate.
Job Types: Full-time, Permanent
Salary: £40,000.00-£50,000.00 per year
Benefits:
- Bereavement leave
- Canteen
- Casual dress
- Company pension
- Discounted or free food
- Free parking
- On-site gym
- On-site parking
- Sick pay
- Wellness programme
Schedule:
Supplemental pay types:
Ability to commute/relocate:
- Basingstoke: reliably commute or plan to relocate before starting work (required)
Experience:
- Quality assurance: 4 years (preferred)
Work Location: In person