Job Description
About us
We are engaging, collaborative and professional.
We have been supplying offices and workplaces with luxurious cup of coffee for nearly 40 years. A family-founded company which is a fast-growing supplier of hot and cold drinks to the office industry, our core values remain simple and the same: great coffee and great service. From humble beginnings, we now have headquarters in London, with satellite offices in Manchester and Norwich, offering a nationwide network of service and support.
Our work environment includes:
- Modern office setting
- Food provided
We are looking for someone who will be supporting management team in the smooth running of all company systems.
The company uses a core ERP with Oracle NetSuite but there are many other peripheral systems such as NextService (field service software) Pipedrive (sales pipeline management), NetStock (stock management), Crystal Reporting, BPA Alerts. to name a few .
A lesser role in load but equally important is working with our IT support company to manage the Office 365 subscription for the company, Including user management. That is all Microsoft subscriptions, email SharePoint and Zoom accounts etc.
Candidates should have the following:
- A desire to learn and grow their technical knowledge of systems.
- Very strongly time and task manage capabilities and meet deadlines.
- A logical and process driven mindset to technical challenges
- Be able to pick up and learn new systems quickly
- Willingness to travel to London and other areas of the country for training and support visits.
- Ability to work independently and as a team
- Easy access to Norwich office
This is a fast-paced role, and very high trust role, often very demanding and pressured offering you variety, challenges and the opportunity to grow and use all of your acquired skills as well as friendly and supportive atmosphere and culture to exceed your expectations.
A very heavy emphasis on training, especially to start with as there are many facets to the role all of which that will require a company specific approach to training.
This is a unique opportunity for individuals who are determined to succeed.
Our commitment to your personal development is supported by an on-going training program that will significantly develop your skills.
An exposure to a diverse spectrum of organisations and decision makers will prepare the seed bed for career progression and rapid growth of knowledge.
Our Skills and Training list would include (but not be limited to):
Required
- Advanced IT and computer skills including;
- Experience with NetSuite
- Ability to clearly articulate
- Ability to think logically and support on a technical product
Desirable
- Experience with PowerBi
- At least 12 months in IT and Infrastructure
- Ability to manage project based work
Product training for the right candidate might be provided. We value common sense and "can do" attitude and would welcome applications from candidates without relevant training if they can demonstrate these qualities on their CV.
Full role and product training will be provided, to a level appropriate with the role.
Benefits to you...
- Generous basic salary increasing yearly to reward loyalty + potential discretionary bonus based on team performance
- Holiday allowance increase year on year (up to max of 25days)
- Career progression and on-going training
As already stated FreshGround is a growing and innovative company so we are constantly looking to our staff to assist in the culture of continual improvement. And to this end we sometimes work on improvement projects as a team, sometimes outside of our own day job.
Any potential candidates after initial interview are given the opportunity to experience a day in FreshGround customer care team to try for themselves the environment we work in.
Job Types: Full-time, Permanent
Salary: £35,000.00-£45,000.00 per year
Benefits:
- Additional leave
- Company pension
- Flexitime
- Free parking
Schedule:
- Flexitime
- Monday to Friday
Supplemental pay types:
Ability to commute/relocate:
- Norwich: reliably commute or plan to relocate before starting work (required)
Experience:
- IT system administration: 2 years (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work authorisation:
- United Kingdom (preferred)
Work Location: Hybrid remote in Norwich