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Duty Manager

Job Description

Part of Big Fang Collective, Golf Fang combines crazy golf, street art, DJ’s, and amazing cocktails, with 5 soon to be 6 venues across the UK we are growing bringing show stopping experiences with an incredible vibe everywhere we go !

We have a fantastic opportunity for an talented and passionate Duty Manager to join us as part of the management team at our dual concept venue Golf Fang and Birdies Bar, located in the Custard Factory, Digbeth, Birmingham

Let’s get to the details shall we?

As an exceptional Duty Manager, it will be your role to support the General Manager and Assistant General Manager with recruiting, training, and developing a strong customer focused team across bars and front of house departments, working with other duty managers to ensure high standards of service and guest experience and compliance with licensing, hygiene and health and safety. In your role you will lead on the consistent delivery of brand standards and quality across both Golf Fang and Birdies and take responsibility for areas including team recruitment & training, guest experience and maintaining high standards of maintenance and cleanliness. You must have strong Duty Manager experience as you will lead shifts and be confident in venue management and cash handling.

Have you got what it takes?

We are looking for individuals with exuberant personalities that can help us to deliver outstanding experiences for our customers, with a passion to provide THE BEST experiences for our guests. Full training on brand values, products and service standards will be provided to any individual successful in this process.

Essential criteria

• At least 6 months managers experience at a similar level.
• Experience in a multi-site unit, running shifts within a busy and hi volume operation
• Previous experience in recruitment, training and developing teams
• Innovative and creative ideas for cocktail menu development and guest experience

Desired criteria

• Food safety and hygiene qualifications.
• England & Wales Personal License.

Your role will include:

• Working in collaboration with other Duty Managers on delivering the business targets.
• Working with the Bar Managers and Front of House managers on unique and innovative cocktail menu development, and guest service, budgeting, and team training to give the venue unique twists.
• Accountable for effective recruitment, planning and selection events for your venue, ensuring a high-quality onboarding, induction, and ongoing development experience.
• The timely completion of end of probation reviews and ongoing development reviews for the people assigned to you and the senior roles in your venue.
• Accurate upkeep and development of the section files and weekly jobs, rotas and cleanliness of the venue, escalating issues to the General Manager when required.

Our Sicker Than Yo Average Offer:

• Opportunity to work at an iconic venue delivering fun everyday.
• Free golf and 50% off drinks at all venues for employees, along with great discounts for family and friends.
• Stakeholder pension scheme.
• Private Medical and Life Insurance following successful probation.
• 24/7 access to a free, confidential BUPA employee assistance programme.
• Flexible benefits programme including Perks at Work, Gym Discounts and Cycle2Work.
• 28 days per year annual leave including bank holidays.
• Ongoing training and career development.

Want to join our amazing team?

If you want to work in a fun, vibrant and growing business, with excellent opportunities to progress, get in touch now.

We can’t wait to hear from you

Job Types: Full-time, Permanent

Salary: Up to £26,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Life insurance
• Private medical insurance
• Wellness programme

Schedule:

• Day shift
• Night shift
• Weekend availability

Supplemental pay types:

• Quarterly bonus

COVID-19 considerations:
We adhere to all current COVID-19 advice from the government. All employees have access to regular Lateral Flow tests and are encouraged to wear masks and sanitise regularly in order to keep themselves and our guests safe.

Ability to commute/relocate:

• Birmingham, B9 4AR: reliably commute or plan to relocate before starting work (required)

Experience:

• bar/hospitality supervisory/management: 1 year (preferred)
• bar/hospitality: 1 year (required)

Licence/Certification:

• personal license (preferred)

Work Location: One location

Application deadline: 19/03/2023

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