Job Description
Private Medical Receptionist
2 positions available
Job details
- Salary £22,000 -£25,000 (FTE) dependant on experience
- Part-time/Full-time – both considered
- Permanent
- Hours of Work 37.5 per week. This would include 7.00am starts, 7.30pm finish & Saturday morning working. Shifts to be arranged with Medical Director
Benefits
- Company pension
- Private Medical Insurance
- Sick pay
- Death in Service
Full Job Description
Our private GP surgery in Castle Street, Hertford, (SG14 1HH) is seeking a Medical Receptionist to work in our new, thriving, busy practice. We also welcome applications from university graduates who are looking for a career in the health sector.
Your role will be to support the Practice Manager and includes:
- Greeting and checking in patients;
- Assisting with administrative duties (scanning and sending prescriptions, preparing ad hoc reports, scanning/filing);
- Maintaining office inventory and assisting with stocktake and ordering including running errands to resupply items;
- Opening or closing the practice
- Looking after the premises which involves letting people in the building who are not patients but are visiting other businesses who share the building, accepting deliveries & answering general enquires for other Companies working in the building. This should take up approximately 30% of your working time
- To ensure that patient referrals are added to the relevant electronic care records systems
and take ownership of the scheduling of patients for consultations, diagnostic testing andday case procedures * To learn and understand individual patient pathways
- To prepare patient records in preparation for their appointments or procedures with the
appropriate clinical reports and data * Answer telephone calls ensuring all enquires are handled efficiently. To deal with all patients
either on the phone or in person in a delicate manner offering support, advice andreassurance. Listen to their concerns and act appropriately. Ensure all messages are relayedas quickly as possible to the Consultant(s) and/or medical team and respond to any resultinginformation in a timely manner * To manage the patient care journey through the centre efficiently and sensitively
maintaining a patient centred approach at all times * Optimise office workflow procedures and ensure physician productivity by maintaining
calendars; scheduling patient appointments and physician consultations * To liaise with physician practice secretaries and key contacts in 3rd party providers to ensure
a seamless, integrated care pathway. * When required, generates revenues by raising invoices, completing direct patient and third-party billing.
- Secures information by completing database back-ups if required.
- Maintains patient confidence and protects operations by keeping information confidential in
accordance with local policies on information governance and confidentiality of carerecords. * Innovate office procedures in own work area to ensure that there is no breakdown in the
patient care pathway. * Ensure patient details are correct on appropriate IT programmes/electronic care records
demonstrating outstanding attention to detail * Maintains office supplies inventory by checking stock; anticipating needs; placing and
expediting orders; verifying receipt. * Keeps office equipment operating by following operating instructions; troubleshooting
breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.To help implement new ways of working to improve the private patient experience andefficiency of service. * Serves and protects the health care community by adhering to professional standards,
hospital policies and procedures, national, and local requirements. * Updates job knowledge by participating in educational opportunities; reading professional
publications. * Work closely with the Medical Director to ensure the patients administrative service is appropriately covered in response to service needs.
- Enhances centre and physician reputation by accepting ownership for accomplishing new
and different requests; exploring opportunities to add value to job accomplishments andlooking to exceed expectations at every point of patient contact. * To have at least 2 years’ experience working in a high-end / five-star customer service role or equivalent.
We are keen to foster opportunities to advance within our practice, and the right candidate may be offered training to move into a Medical Secretary or Office Manager role as we look to expand the business across new sites.
Candidates must have a high level of typing accuracy, IT skills, attention to detail, an excellent phone manner and professional presentation. As mentioned above, medical experience may not be necessary for recent graduates.
You will be working in a small team alongside the doctors and so the ability to build and maintain strong working relationships is crucial to success.
Job Types: Full-time, Part-time
Salary: £22,000.00-£25,000.00 per year
Benefits:
- Company pension
- Private medical insurance
- Sick pay
Schedule:
- Monday to Friday
- Weekend availability
Work Location: In person
Application deadline: 24/03/2023
Expected start date: 03/04/2023