Job Description
Purpose of job
Our aim is to become a market leader in provision of Electric Vehicle charging solution provider to Local Authorities and Businesses as part of our strategy to lead the transition to zero carbon.
The goal is to undertake an ambitious electric vehicle charging installation program, deploying high volume and quality EV installations across the nation. Our aim is to make the world a better place, one charge point at a time.
The Junior Project Manager will work with Zest’s Customer Experience team to ensure all elements of the overall customer requirements are effectively scheduled and documented. The Junior Project Manager will assist with customer communication elements of the project delivery, in conjunction with the Technical Delivery Managers, Senior TDMs and Directors.
Key Accountabilities
The role is responsible for the following:
- Supporting with the planning, management, and delivery of customer solutions.
- Working with the Operations and Sales Team to manage tasks, issues, risks, and action items.
- Scheduling and facilitating customer meetings.
- Tracking project processes, deliverables, and financials.
- Preparing and presenting status reports to stakeholders.
- Timely and accurate reporting of project progress.
- Tracking of project costs, working in conjunction with Finance team.
- Providing administrative support to the Customer Experience Team.
- Working with other key parties to ensure Zest is continuously working to improve how we do business.
- Plus, any other duties as required by the leadership team
Outcome, Results and Key performance indicators
- Achievement of deployment and installation targets
- Achievement of resource allocation and budgetary targets
Key Relationships
- Internal – IT, Operations, Technical and AA Call Centre
- External – Customers
Knowledge and Skills
- Strong customer skills in a busy high-pressure environment
- Highly pro-active team-player with the ability to motivate and work alongside others and share best practice
- Competent at managing stakeholder, customer and supplier relationships and expectations
- Ability to deal with complex customer queries
- Flexible to changing priorities and comfortable working in a fast-paced environment
- Ability to work to deadlines and prioritise work accordingly to meet expectations
- Excellent working knowledge of Outlook, Word, Excel and PowerPoint
- Ability to communicate at all levels
- Good organisational and time management skills
- Strong communication and presentation skills.
- Strong analytical and problem-solving skills.
Behaviours
- Open minded
- Look to constantly improve the process and systems in which you work suggesting and sharing ideas
- Honesty
- Reliability
- Focus on quality
- Taking ownership and accountability for tasks
- Teamwork and collaboration
- Willingness to learn
Qualifications
- Minimum of 5 GCSEs (or equivalent) at grade A* - C
- Experience working in a similar role or environment
- Customer Services experience preferred
Zest is an inclusive employer, committed to diversity, equality and inclusion within our recruitment and people policies and procedures
Job Types: Full-time, Permanent
Benefits:
- Company events
- Company pension
- Life insurance
- Sick pay
- Wellness programme
- Work from home
Schedule:
Supplemental pay types:
Ability to commute/relocate:
- Leeds, LS1 5DE: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Leeds, LS1 5DE