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Macdonald Hotels & Resorts Logo

Reservations Agent

Id Job: 316e784

🏠 On-site
💼 Macdonald Hotels & Resorts
📍 Bathgate, Scotland
1 day ago
💰 9.45 – 10 GBP HOURLY

Job Description

Job description

Are you inspired by luxury hotels and driven to deliver the best possible customer experience every time?

We’re looking for a proactive and friendly individual to join our Sales Team; someone who will quickly and instinctively understand a customer’s needs and enjoys offering a solution. First impressions are lasting and as a Sales Advisor, enthusiasm, empathy and expertise go a long way.

You’ll be generating sales by answering calls, asking perceptive questions to get the information you need to make the ideal recommendation. You’re persuasive and have a flair for accurately describing the features of our hotels and resorts – but you’re also patient and always listen. Whatever their requirements, you’re keen to go the extra mile to ensure the perfect outcome for our customers. Offering great service doesn’t stop with the booking; you’ll be able to enhance our guests’ experience, either before or after their arrival, by suggesting products or services that will make their stay extra special.

This is a fast-paced environment where every call offers a new challenge so previous experience as a Sales Advisor or in a similar sales / customer service role would be helpful. You’ll find this a hugely rewarding role if you’re comfortable working to call-based sales targets and love to go the extra mile to provide outstanding service.

In return, we offer excellent rates of pay and benefits, flexible working hours with the potential to pick up additional overtime.

Responsibilities

Requirements

Job Types: Full-time, Permanent

Salary: £9.45 per hour (under 24 years); £10.00 per hour (24 years and over).

Benefits:

· Generous discount on regular room rates

· 25% discount on food, drink and spa treatments across the group

· 20% discount on golf

· Free use of our leisure facilities, including pool and gym, during off-peak times

· Auto-enrolment into our pension scheme and life assurance

· Wagetream: a free app offering a real-time view of accrued pay and access to it

· On-site parking

Schedule:

Job Types: Full-time, Part-time
Part-time hours: 20 per week

Salary: £9.45-£10.00 per hour

Benefits:

Schedule:

Supplemental pay types:

Ability to commute/relocate:

Work Location: In person


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