Job Description
I’m absolutely delighted to be assisting my Client who are based on the outskirts of Wakefield for an Aftersales Supervisor to join their highly successful organisation.
You will be joining a well known, trusted automotive group who offer a friendly, safe, modern working environment.
Duties
· Ensure that everyone deliveries the best customer experience by ensuring the team are organised and prepared for arriving customer appointments.
· To provide front of house support to customers by welcoming customers and providing regular and effective communication.
· You will act as a point of escalation for customer queries as required.
· Leading a team of Aftersales Advisors, providing training and coaching, completing regular 1-2-1's and feedback.
· Providing support for the Service Centre in the absence of Service Manager, if required. Weekly checking of a sample of job cards completed by Technicians including: Accurate technician write up, Invoice accuracy, set up correct labour times, Supporting the Aftersales Advisors and the Service Manager with reducing costs, Managing loan vehicles
· Maintaining accurate records of customer contact using the complaints system and managing outstanding issues that require resolution in line with the Company’s customer complaints procedure, escalating customer concerns where required.
· Ensuring that job cards are raised accurately with a full description entered for the required diagnosis / work.
· Ensuring all customers receive regular, proactive and accurate updates.
Candidate Requirements
· A full valid driving licence is essential.
· Driven with the ability to lead and develop a team.
· Excellent communication skills, both written and verbal are required.
· You will have the ability to build positive and lasting relationships.
· You will have exemplary customer service skills.
· You will be passionate to succeed within an exciting and fast paced working environment.
Hours of Work
Full Time 40 hours per week, working any 5 out of 7 with two days off on a rota basis, (Excludes Sunday's). The shifts will consist of days, evenings and weekends.
Salary
An annual salary of £27,000 will be offered to start of which an OTE of £33,000 is achievable through meeting targets.
Job Type: Full-time
Salary: From £27,000.00 per year
Schedule:
Work Location: In person