
Complaints & Service Advisor
Id Job: 316e784
Id Job: 316e784
The BBC are looking for a Complaints and Service Advisor to provide support for audience complaints and enquiries. Advisors will also use their knowledge and expertise of the editorial guidelines, complaints framework and enquiries process to ensure contacts from the public are handled effectively between Audience Services, the rest of the BBC and our outsourced partner Capita.
Main ResponsibilitiesYou’ll be reporting into the Complaints Management team at Audience Services and you’ll be responsible for the following:
We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us. Please make sure you’ve read about our values and behaviours in the document attached below.
Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.
We want to attract the broadest range of talented people to be part of the BBC – whether that’s to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.
We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.
To find out more about Diversity and Inclusion at the BBC, please click here
Package Description
Band: C
Contract type: 12 months Fixed Term Contract
Location: London - New Broadcasting House
We’re happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage.