Job Title: Train Conductor
Location: York
Shift Pattern: 35 hours per week Mon-Sun, including night shifts
Employment Type: Full Time
Salary: £30418 (starting salary is £22879 for 15 week training period, rising to £30418 thereafter)
Benefits:
- Free Travel throughout the TPE network for yourself and immediate family
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Discounted rail and bus travel on our partner networks
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Employee discount across a wide range of retailers
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Excellent company pension
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Share schemes
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Employee assistance programme
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Uniform provided
Job Role:
There's a lot more to being a conductor than checking tickets. It's about creating a great rapport with our customers. Being a Conductor, you will need to know your routes & rules. With a mixture of our classroom & practical training you can progress to become a fully qualified Train Conductor in around 3 months.
Main Responsibilities:-
Provide all possible assistance to customers, being visible and assisting passengers as appropriate. Ensure high standards of customer service at all times and under exceptional circumstances collect customer names / details when services are seriously disrupted - e.g. delays in excess of 1 hour.
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Examine and retail tickets as appropriate and deal with any travel irregularities when required.
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Monitor Passengers boarding the train, operate doors with defined procedures and signal driver when safe to start.
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To ensure that safety standards are consistently maintained and improved where possible, to ensure compliance within the safety requirements for the customer services department and FTPE Safety procedures, Railway Group Standards, Government legislation, Network Rail Company Standards, Safety Directives and Approved Codes of Practice.
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Ensure onboard safety practices are being complied with and monitored on a continuing basis reporting any issues or concerns to members of the On Board Management Team.
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Comply with hand over / relieving process from Conductor to Conductor so relevant on-train, customer and service information is effectively communicated.
You'll need to be:-
Able to deliver exceptional front line customer service
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A Self-starter with a can do attitude
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Confident when decision making
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Able to remain calm yet directive in a crisis
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Able to work to strict procedures
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy
To speak to a recruitment expert please contact Adam Downward