Job Description
Who Are We?
3DGBIRE are the UK and Ireland’s premium professional 3D printing experts. We sell, service and support award-winning global 3D printer brands and their associated consumables to our ever-growing industry customer base, which includes many ‘blue-chip’ engineering and manufacturing companies. Due to continued rapid growth, we are looking to recruit an Additive Manufacturing Repair Technician to join our Technical Centre.
Our mission is to assist companies in integrating 3D printing into their business with ease and efficiency. Our 360-degree service takes you from implementation, maintenance to expert training classes and free innovation seminars. Additionally, providing local aftercare, our aim is to ensure our customers experience our products as we do.
3DGBIRE is based between two sites in Chorley, Lancashire. Our technical & distribution centre is based on the Chorley North Industrial Estate, while our other business departments are based within The Strawberry Fields Digital Hub a brand new, state of the art, hi-tech business centre for digital and creative businesses.
What’s the job?
As we are continuously growing our services, we are also growing our team. Our Technical Centre team is looking for a new member to support the growth of the business offering:
- Machine Repairs, Maintenance and Servicing
- Print Bureau
- Reverse Engineering
- Customer Support
- Customer Demonstrations
As a vital member of the 3DGBIRE Technical Team, you will have the responsibility of providing exceptional customer service to all customers, ensuring service and repairs are completed to strict deadlines whilst representing industry leading AM partners such as Ultimaker, Raise3D, BCN3D, Photocentric, & MELTIO.
You will be confident in liaising directly with our customers, ensuring that all of their technical needs are established, understood and handled in-house. Excellent time management skills alongside confidence and demonstration of initiative is crucial
What’s on offer?
Competitive Salary
Yes, we pay you. Plus, we think it’s right that year on year, you have a scheduled performance review.
Weekends Off
We only work weekdays, enjoy your weekends off with your nearest & dearest.
Complimentary Tea, Coffee & Fruit
We think it’s vital to start the day properly so tea, coffee & free fruit are available for everyone to enjoy on-site.
Productivity Bonus
We don’t count every hour in the day, we make every hour in the day count. As long as you’re pushing your potential every day - we reward this.
Personal Learning & Development Plans
The only way to stay at the forefront of our industry is to be continuously learning, so that’s why it is important to everyone at 3DGBIRE that every member of the team is taking control of their own personal training plan. Be your own boss!
Yearly Staff Surveys
Yearly, we ask the team what could be done to make their working experience better. All feedback is then discussed and actioned by our senior team
Birthdays Celebrated
You’re important to us. All staff members are treated to cake, birthday wishes & a gift voucher of their choice. Happy Birthday from the team @ 3DGBIRE
Work Anniversaries
Another year in the team? 3DGBIRE loves to celebrate, especially if it is one of our employees. Every employee is different so we ensure a personalised surprise is arranged to toast another year under your belt!
Free parking is provided to all staff on-site.
Pension Contribution
Although we have a young workforce, we know it's important to plan for all of our futures. That’s why we offer an excellent pension contribution for all of the team.
Open Door Policy
We believe that being open about where the company is heading, what the goals are and how we expect to get there is only fair. We hold quarterly team updates on how the business is going financially and strategically. Our leadership team also has an ‘ask me anything’ mentality.
Regular Work Social Events
3DGBIRE takes every opportunity to celebrate. We hope that you will enjoy socialising with us either weekly/quarterly/yearly.
Job Types: Full-time, Permanent
Job Type: Full-time
Salary: £19,000.00-£21,000.00 per year
Benefits:
Schedule:
Supplemental pay types:
- Commission pay
- Performance bonus
Work Location: In person
Job Type: Full-time
Salary: £19,000.00-£21,000.00 per year
Benefits:
Schedule:
Supplemental pay types:
- Commission pay
- Performance bonus
Ability to commute/relocate:
- Chorley: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
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