Job Description
RECEPTIONIST – JOB DESCRIPTION
Reporting to: General Manager
Location: Various Locations
Job Purpose: To assist the General Manager in whatever way possible to ensure the smooth running of the centre, as well as the highest standards of customer service within the centre and the enhancement of the profitability and occupancy of the centre. Interacting with and maintaining excellent working relationships with the I.T, Accounts, Operations and Sales teams to ensure that the centre is generating all possible revenue and operating in a cost effective and efficient manner. You should be constantly looking for ways to add a positive contribution to the business and your performance will be evaluated on this basis. Your job is not limited to a finite set of responsibilities so you must be ready to face any challenges which might present themselves in the running of a centre.
GENERAL
- Performing the front of house duties in accordance to the LRP standards. This includes professional call handling, greeting clients, meeting room bookings, post, photocopying, faxing, performing daily check of the centre and general ad hoc duties.
- Assisting the General Manager as requested.
SALES
- Dealing with sales enquiries.
- Supporting sales and viewings by ensuring professional and personalized greeting.
- Ensuring that the show offices are set up as per LRP standards and that the centre is presentable at all times.
- Assisting the General Manager in marketing and promoting the centre locally.
- Taking charge of up selling wherever possible and liaising with relevant departments in order to maximize revenue (meeting rooms, IT services, reception services).
OPERATIONS
- Ensure the smooth running of the centre.
- Ensure that LRP standards are applied by maintaining the appearance of the centre; this includes the reception, meeting room facilities, kitchen, toilets & shower facilities.
Assisting the General Manager in managing the client move in and client move out process to provide a smooth transition for the client whilst ensuring all administrative, operational and financial aspects are completed to a high standard.
- Ensuring that Health and Safety regulations are adhered to within the centre. Follow policies and procedures dictated by LRP and current H&S legislation. Assisting the General Manger in ensuring that Health and Safety checks are completed including fire alarm testing, emergency light testing, monthly checks, emergency equipment and emergency evacuation practices.
CUSTOMER SERVICE
- Ensuring high level of customer service and satisfaction at all times. This includes the LRP reception standards (greeting, professional telephone manner and customer care).
Dealing with client’s complaints in an efficient and timely manner, keeping the General Manager informed at all times
FINANCE
- Ensuring accurate information is entered onto spread sheets for billing, i.e. photocopying/faxing and post, IT services, car parking and meeting rooms, teas & coffees, etc.
This list is not exhaustive.
- Ensure accurate information is entered onto CRM.
- Ensure information for contractor’s billing is entered accurately.
QUALIFICATIONS/ SKILLS REQUIRED
- Working knowledge of Microsoft applications
- Good understanding of Maths
Job Type: Full-time
Salary: £22,000.00 per year
Benefits:
- Additional leave
- Company events
- Employee discount
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person