Job Ref: RBH11644
Branch: The Municipal - M Gallery Liverpool
Location: The Municipal - M Gallery Liverpool, Liverpool
Salary/Benefits: £21,732 plus GRATS
Contract type: Permanent
Hours: Full Time
Shift pattern: Shifts will include a mixture of early late shifts along with day shifts
Hours per week: 40 hours
Posted date: 09/03/2023
Closing date: 22/04/2023
JOIN OUR FAMILY
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
A DAY IN THE LIFE OF A SPA RECEPTIONIST AT THE MUNICIPAL, M GALLERY.
What you'll be doing...
Reporting to the Spa Manager, you can expect your working day to include the following.
- You will be the first point of contact for all spa clients, it is essential that you are able to deal with busy, demanding situations.
- You will be expected to maintain superior levels of hygiene, cleanliness and tidiness throughout the spa.
- This includes general duties such as; laundry turnover, regular checks in the pool area gymnasium, cleaning duties, etc.
- You will be booking appointments such as spa treatments, spa days, etc.
- You will be taking payments, dealing with all spa enquiries and telephone calls.
- You will be required to carry out regular pool chemical tests.
- You will be dealing with customer complaints where necessary.
- To provide spa tours for customers, giving a 5 star service.
- You will be required to open and close the entire spa/leisure complex.
- Your role will include promotion of gift vouchers, retail and treatment sales.
- Laundry deliveries (collecting clean robes and towels, emptying and counting used laundry).
WHAT WE NEED FROM YOU
We hire mostly on personality potential but here are a few of our requirements...
To succeed in the role of Spa Receptionist , you will need the following qualities and skills.
Previous experience working within customer service, reception, spa/leisure facility is preferred. Previous experience working in a pool plant room is preferred.
WHAT WE OFFER
You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
- Discounted hotel room rates for you and your friends family
- Extra days holiday for your birthday
- Flexible working arrangements
- Pension
- Free meals on duty saving you over £1000 per year
To learn more about our full benefits package, click here to watch our employee benefits video.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We accept and celebrate our team for who they are and welcome people of all races, disabilities, sex, gender identities and reassignment, sexual orientation, ages, pregnancy and maternity, religion or belief and marriage and civil partnerships. We keep our recruitment process simple and consider applicants on their abilities alone to ensure a fair interview process. If at any point throughout our process you require reasonable adjustments, please contact [email protected].
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