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Manager – Fraud Analytics Manager

UK Fraud focuses on the specific financial fraud threats the firm faces now and, in the future, pioneering the techniques and technology that protect our business, our customers, and the many communities in which we operate, from the harms associated with fraud. Fraud harnesses intelligence, analytics, technology, investigation, information sharing, and public-private partnership to achieve this end, always seeking the most effective and efficient means.

We are currently seeking an experienced individual to join this team in the role of Manager, Fraud Decisioning & Insights, Payments.This role will align to our Fraud Decisioning & Insights team within UK Fraud who are responsible for the day-to-day management of fraud across the business, ensuring that our fraud detection systems are fully optimised to detect fraud against HSBC UK or its customers. Where fraud occurs, the Decisioning & Insights team are also responsible for understanding the root cause of any fraud attack, identifying any control weaknesses or failures and escalating these to the appropriate control owner and the Fraud Control Design & Delivery team.:

In this role, you will be responsible for:

• Developing routines to and undertake in-depth analysis of fraud patterns then develop and implement enhanced strategies within our payment fraud detection systems
• Managing the ongoing monitoring of the fraud detection systems to ensure that they are performing optimally and in line with appetite.
• Managing flash fraud attacks on behalf of the Fraud Decisioning & Insights payments team.
• Interpret and manipulate large data sets to extract trends and identify issues and risk.
• Leading Senior Fraud Analysts to ensure that detailed root-cause analysis is undertaken to identify control and/or process/procedure failings that are driving fraud attacks, escalating to the process/control owner(s) and the Fraud Control Design & Delivery team to ensure that any required changes can be developed and implemented.
• Working closely with the operational teams to ensure that any fraud alerts generated have an appropriate treatment strategy dependent upon the risk identified.

To be successful in this role you should meet the following requirements:

• The role holder will ideally evidence proven expertise of working within an existing Fraud Analytics/Fraud Strategy team.
• Detailed knowledge of the UK Banking & payment’s industry is critical.
• Experience of working with fraud prevention & detection systems such as, SAS EFM, Feedzai, Featurespace, Falcon, Actimize, BioCatch and ThreatMetrix is essential.
• Knowledge of using, calibrating and optimising the above fraud detection tools is essential.
• Relevant work experience in Data Science, Statistics, Mathematics or any other quantitative discipline would be an advantage.
• Experience of developing new processes and ways of working within a Fraud Strategy/Analytics team would be preferred.
• Experience of understanding what best in class fraud analytics/routines look like is essential.
• Experience of working across multiple fraud typologies would be an advantage.

This role is being offered on a hybrid working pattern, with 1 day per week based in a local office. allowing flexibility on base location.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

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HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you