Job Description
Key duties and responsibilities
· Deliver IT Service and Support corresponding to the Global Support Team Service Level Objectives and KPI reporting as agreed upon with IT Management and the business teams.
· To assist in the implementation of the IT strategy
· To be an active member of the IT team working with users to identify issues and consider solutions
· Tracking of technical support cases within provided Service Management application and ensure adequate ticket classification.
· Supporting all hardware including desks, printers, meeting room & conferencing facilities
· Supporting technology & software build, test and deployment activities
· Responsible for administrating IT Inventory in line with company policy to ensure that all IT equipment is recorded for all staff.
· To provide new users with training on company systems as necessary
· Liaise with third-parties and ensure outsourced specifications are developed and implemented appropriately.
· To assist in identifying IT processes that fall outside of the Group Strategy and where appropriate and ensure suitable solutions are specified, developed and implemented.
· Compliance with corporate and regulatory audit best practices including maintenance of up to date documentation of IT Support/Account management processes / procedures and system support documentation.
· To produce, maintain & deliver according to specified project timelines
· To provide regular up-dates on the status of projects
Desirable experience & competencies
· Insurance market ideally Lloyds of London Syndicate
· MS 365, Azure, Teams, Endpoint Manager, SCCM, MIM
· Service Now
· Palo Alto – Global Protect VPN
Required experience & competencies
Experience:
· All aspects of technical support service delivery
· Experience in being part of global teams
Personal Competencies:
· Service oriented
· Customer focused
· Team player
Digital Competencies:
· Essential: Good understanding of IT systems and business process flows
· Strong competency in computer systems in a Microsoft based environment including skills in back office administration systems.
Required Education
· Profound IT Knowledge
· Certified by an acknowledged Information Technology education provider.
To apply for the role of Network Engineer, please simply send your CV and a covering letter.
No Agencies allowed
Willing to learn and improve skill set with on the job training.
A FULL CLEAN DRIVING LICENSE IS REQUIRED
Job Type: Fixed term contract
Contract length: 6 months
Salary: £18,000.00-£25,000.00 per year
Schedule:
Experience:
- IT support: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: SCO-1ST