We are partnering with a leading provider of network and connectivity solutions to businesses who are looking for a Network Help-desk Analyst to join their ever growing team. This is a full-time opportunity based on-site in Solihull.
You'll have the freedom to work from home, on a 3 on 3 off shift pattern! This is also a night shift position.
Day to day responsibilities
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Responding to tickets raised by telephone mail or via Service Now (on average ten tickets per night)
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Filter faults by severity to determine next point of action
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Create handovers information for days shift engineers
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Update the system (Service Now)
Requirements
- Basic understanding/knowledge of networks
- IT literate
- Keenness to learn
- Attention to detail
- Good communication and numeracy skills
- This is an excellent opportunity for those looking to take a step into a career in Networks/Telecomms.
Benefits
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Full IT equipment
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Generous Holiday allowance (increase with length of service)
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Company Pension
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Private medical
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Income protection
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Life Assurance
If this sounds like something of interest to you then please apply now for immediate consideration!