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We are partnering with a leading provider of network and connectivity solutions to businesses who are looking for a Network Help-desk Analyst to join their ever growing team. This is a full-time opportunity based on-site in Solihull.
You'll have the freedom to work from home, on a 3 on 3 off shift pattern! This is also a night shift position.

Day to day responsibilities

• Responding to tickets raised by telephone mail or via Service Now (on average ten tickets per night)
• Filter faults by severity to determine next point of action
• Create handovers information for days shift engineers
• Update the system (Service Now)

Requirements

• Basic understanding/knowledge of networks
• IT literate
• Keenness to learn
• Attention to detail
• Good communication and numeracy skills
• This is an excellent opportunity for those looking to take a step into a career in Networks/Telecomms.

Benefits

• Full IT equipment
• Generous Holiday allowance (increase with length of service)
• Company Pension
• Private medical
• Income protection
• Life Assurance

If this sounds like something of interest to you then please apply now for immediate consideration!