Job Description
Role: Account Manager
Role Purpose: The Account Manager’s role is to oversee a portfolio of assigned customers. You will be responsible for developing existing client relationships and providing excellent customer service.
About us: We are a fast-paced, dynamic, and highly successful business, operating in the Health and Wellbeing Market; a company that fosters a professional and innovative environment, where employees collaborate and share their knowledge, to deliver an unrivalled level of service to our clients.
We have our own, new, purpose-built site, with room to expand, where we make plant-based Protein Bars.
We value diversity and are strongly committed to providing equal opportunities for all employees and all applicants. We believe that the more inclusive our environment is, the better our work will be. We want all our employees to grow with the organisation and be part of our future journey.
Main Duties and Responsibilities:
- Maintain relationships with existing clients, acting as their first point of contact, ensuring the highest levels of service
- Developing further business opportunities, processing orders, and organising quotations for existing customers
- Responsible for ensuring all customer account pricing is negotiated and implemented accurately and in a timely fashion for new products
- Develop relationships with newly acquired customers, and taking ownership of a new account from point of purchase order
- Work closely with business development manager to ensure customer requirements are met.
- Provide accurate & timely responses to all customer requests.
- Liaising with Production planner/ Buyer to ensure all consumables are on site, ready for the production run.
- Collaborating with colleagues in NPD, Operations and Commercial to help grow and drive the business.
- Meet regularly with customers to review performance and customer satisfaction (this may take the form of ‘virtual’ meetings)
- Driving forward face-to-face client meetings for a positive outcome
- Professionally and effectively dealing with the business challenges and requirements of our customers
- Ensuring compliance with all legislative and customer requirements regarding Food Safety and Quality
- Supporting colleagues within the team with additional duties as when needed
- Supporting in the preparation of weekly/monthly reports across all accounts
- Support all site KPI’s including Food Safety Standards, Health and Safety and site Hygiene standards
Role Requirements:
- Previous Account Management experience; being able to work with a high level of autonomy.
- A creative, innovative, solution-focused attitude, with a high level of influencing and negotiation skills.
- The ability to meet targets and deadlines, and high levels of commercial acumen.
- An understanding of the food manufacturing industry would also be advantageous
- BA/BS degree in Business Administration, Sales, or relevant field (desirable but not essential)
Professional Qualities
- Team player
- Excellent organisational and analytical skills
- Problem solver
- Hands-on approach
- Proven attention to detail
- Ability to work in a logical and systematic manner.
- Excellent communication skills
- Positive attitude
- Motivated
Job Types: Full-time, Permanent
Salary: £27,500.00-£35,000.00 per year
Benefits:
- Canteen
- Casual dress
- Company pension
- Free parking
- On-site parking
- Referral programme
- Store discount
- Wellness programme
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Ormskirk: reliably commute or plan to relocate before starting work (required)
Experience:
- Account management: 2 years (required)
- Manufacturing: 1 year (preferred)
Work Location: One location