Project Manager - Job Description
Senior Programme Manager / TBD
Job Purpose
The Project Manager will drive end to end delivery of projects to customers, maintaining communication with all stakeholders to ensure lean and successful project delivery across the full client engagement lifecycle within scope, timeline and budget.
Key Responsibilities
Successful project delivery
Plan and direct the overall project of work through driving a clear vision and goals
Be the go-to lead for the project team, customer and Redcentric management owning the requirements and management process throughout the full project life-cycle, from initiation through to live operation
Successful commercial delivery of projects, within budget and agreed timescales
Effective management of issues and risks ensuring that options and solutions are validated and the impacts of decisions clearly articulated and understood
Ensuring deliverables are built to and agreed quality
Conform to Redcentric project management standards, champion their use and contribute to their development
Ability to lead and deliver projects via various methodologies, AGILE / SCRUM, Waterfall, Hybrid
Contribute to and delivery relevant reporting across the Delivery and Cloud Services Group functions to internal and external parties
Stakeholder management
Ensuring customer satisfaction and promotion of successful long-term customer relationships evidenced by successful on-boarding and customer retention
Creating and retaining customer engagement throughout the whole project/engagement lifecycle
Materially shaping the project to get the optimum outcome for all stakeholders
Using an understanding of the customers strategic importance to Redcentric and to actively contribute to account success
Demonstrable experience in managing 3rd parties within the engagement lifecycle
Commercial activities
Manage the capacity and forecasting of the project management team ensuring capability and numbers match the pipeline of approved projects
Key contributor to pre-sales activities of relevant projects and opportunities
Identifying and following up all new business opportunities with the customer
People management
Taking direction from colleagues to ensure the project is aligned with broader account strategies, however, for new customers the project manager may be the principle relationship owner with the customer
Mentoring colleagues in project management best practice where required
Direct experience of building, managing and developing a team
This list of responsibilities is not exhaustive, and the role holder is expected to reasonably take on any other responsibilities required to support activities within Redcentric.
Requirements
Essential
Skills
Superior communication skills, with ability to articulate clearly and concisely
Ability to manage communication with stakeholders at a variety of levels, and select the most appropriate method of communication
Confidence in leading presentations, and ability to present complex ideas to a non-technical audience
Ability to anticipate stakeholder and colleague needs and respond accordingly
Expert experience and knowledge across various delivery and management methodologies
Experience of working in shared service environments.
Ability to estimate and forecast progress accurately
Ability to translate ideas and solutions to clear tasks and models
Experience in working across the full customer engagement lifecycle
Knowledge
Experience of working on large scale projects
Experience of leading project teams to success
Project Management qualification or equivalent experience
Behaviours
High level of self-awareness
Pragmatism and drive to resolve problems efficiently
Drive and determination
Collaborates well looking for a win-win solution wherever possible
Positive attitude and approachable nature
Desirable
Expert knowledge of Software development lifecycle
Proven experience of systems integration and implementation projects
Evidence of taking a pro-active approach in evolving process improvements
Knowledge and experience in working in a DevOps environment
Experience of account and service management