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Project Manager - Job Description

Job Purpose

The Project Manager will drive end to end delivery of projects to customers, maintaining communication with all stakeholders to ensure lean and successful project delivery across the full client engagement lifecycle within scope, timeline and budget.

Key Responsibilities

Successful project delivery

• Plan and direct the overall project of work through driving a clear vision and goals

• Be the go-to lead for the project team, customer and Redcentric management owning the requirements and management process throughout the full project life-cycle, from initiation through to live operation

• Successful commercial delivery of projects, within budget and agreed timescales

• Effective management of issues and risks ensuring that options and solutions are validated and the impacts of decisions clearly articulated and understood

• Ensuring deliverables are built to and agreed quality

• Conform to Redcentric project management standards, champion their use and contribute to their development

• Ability to lead and deliver projects via various methodologies, AGILE / SCRUM, Waterfall, Hybrid

• Contribute to and delivery relevant reporting across the Delivery and Cloud Services Group functions to internal and external parties

• Ensure accurate and effective documentation during delivery and into service

  
  

Stakeholder management

• Ensuring customer satisfaction and promotion of successful long-term customer relationships evidenced by successful on-boarding and customer retention

• Creating and retaining customer engagement throughout the whole project/engagement lifecycle

• Materially shaping the project to get the optimum outcome for all stakeholders

• Using an understanding of the customers strategic importance to Redcentric and to actively contribute to account success

• Demonstrable experience in managing 3rd parties within the engagement lifecycle

  
  

Commercial activities

• Manage the capacity and forecasting of the project management team ensuring capability and numbers match the pipeline of approved projects

• Key contributor to pre-sales activities of relevant projects and opportunities

• Identifying and following up all new business opportunities with the customer

  
  

People management

• Taking direction from colleagues to ensure the project is aligned with broader account strategies, however, for new customers the project manager may be the principle relationship owner with the customer

• Mentoring colleagues in project management best practice where required

• Direct experience of building, managing and developing a team

  
  

This list of responsibilities is not exhaustive, and the role holder is expected to reasonably take on any other responsibilities required to support activities within Redcentric.

Requirements

Essential

Skills

• Superior communication skills, with ability to articulate clearly and concisely

• Ability to manage communication with stakeholders at a variety of levels, and select the most appropriate method of communication

• Confidence in leading presentations, and ability to present complex ideas to a non-technical audience

• Ability to anticipate stakeholder and colleague needs and respond accordingly

• Expert experience and knowledge across various delivery and management methodologies

• Experience of working in shared service environments.

• Ability to estimate and forecast progress accurately

• Ability to translate ideas and solutions to clear tasks and models

• Experience in working across the full customer engagement lifecycle

• Ability to identify and manage risk, dependencies and constraints

  
  

Knowledge

• Working knowledge of design methods, models and techniques

• Awareness of business process modelling

• Experience of working on large scale projects

• Experience of leading project teams to success

• Project Management qualification or equivalent experience

  
  

Behaviours

• High level of self-awareness

• Pragmatism and drive to resolve problems efficiently

• Drive and determination

• Collaborates well looking for a win-win solution wherever possible

• Positive attitude and approachable nature

  
  

Desirable

• Experience of Cloud technologies and associated services

• Expert knowledge of Software development lifecycle

• Proven experience of systems integration and implementation projects

• Evidence of taking a pro-active approach in evolving process improvements

• Knowledge and experience in working in a DevOps environment

• Experience of account and service management