Job Description
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. The successful candidate will provide a first-class professional front of house and reception service to support at our clients office in Walsall.
Role Summary:
- Act as the first point of contact to visitors providing a professional warm welcome to the venue
- Assist clients and visitors with badges and direct / escort them to a meeting room or their event host
- Provide an exceptional front of house customer Service experience to the clients employees and visitors, acting as a single point of contact for all enquiries they may have
- Representing the company with a positive attitude and professional appearance
- Maintain a clean, tidy and organised customer facing reception area
- Manage the room bookings and client requests in accordance with set guidelines in order to ensure first class customer service
- Carry out routine checks of meeting rooms and customer areas to maintain standards and availability of services
- Record and report any incidents
- Perform meeting room checks hourly to ensure rooms are presentable and available for next guests
- Liaise with service providers as required in support of the on-site facilities team
- Coordinate use of visitor parking managing expectations
- To undertake general team administration duties e.g. scanning, postage, raising of purchase orders etc for the Facilities Management operation as directed
- Be innovative and strive for continuous improvement
Experience Required:
- Professional and courteous with ability to remain calm under pressure
- Ability to work on own initiative as well as part of an integrated site team
- Friendly and approachable personality
- Ability to operate in a confident manner
- Previous experience of dealing with customers within a corporate environment with a high emphasis on customer service
- Ability to complete a wide range of activities requiring clear communication, excellent organisational skills and attention to detail
Job Type: Full-time
Salary: £21,000.00-£24,000.00 per year
Benefits:
- Canteen
- Free parking
- On-site parking
Schedule:
Work Location: In person