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Aabyss Limited Logo

3rd Line Support Engineer

Id Job: 316e774

🏠 On-site
💼 Aabyss Limited
📍 Liverpool, England
2 days ago
💰 35000 – 43000 GBP ANNUAL

Job Description

3rd Line Support Engineer
Job Advert

No agencies please
Base Salary: £35k - £43k Dependent on experience
Work Hours: 40 hours per week
Job Locations: Liverpool L24

We are committed to investing in our team; our strength and culture is built on the hard work, professionalism and drive of our people. As part of a supportive and caring team, you will be joining a growing organisation that offers numerous benefits and opportunities for career development in a professional and modern working environment. We want you to thrive as part of our loyal and engaged team, focusing on delivering customer service excellence and superior technology solutions.

Overview of the role:

The 3rd Line Support Engineer acts as the escalation point from 2nd Line Support Engineers along with more complex client incidents, problems, and service requests via the Aabyss ticketing system. 3rd Line Support Engineers are responsible for problem management and escalated customer tickets seeing these through to resolution by following the Aabyss documented processes (where available) or troubleshooting, researching, diagnosing, and identifying solutions and creating the relevant documentation as per the company standard process. 3rd Line
Support Engineer will provide support to the Service Delivery Manager when required.

Your key responsibilities will include:

Essential:

Desirable:

Knowledge, understanding and experience in the following areas, or products, will aid in the transition however training will be provided where required:

Role Benefits:

Qualifications / Education Requirements:
This role is ideally suited to an organised, decisive team player with a passion for the IT sector. We will support, train, and certify you in necessary areas to assist your professional and personal development. There are no educational pre-requisites for this role. There is a minimum training criterion to be completed during probation period.

Last reviewed: March 2023

Job Types: Full-time, Permanent

Salary: £35,000.00-£43,000.00 per year

Benefits:

Schedule:

Supplemental pay types:

Application question(s):

Experience:

Work Location: One location


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